Tom Hedgecoth Email & Phone Number

Atlanta, GA, US

Naperville, IL, US

Providing Advisory CRM Services to Build Actionable Strategies, Coaching and Consulting for Salesforce Partners and Utility Consulting to Bridge Performance Gaps for clients

Naperville, Illinois, US

As an advisory board member, I support Cloudbyz Executive Leadership in the formation of Strategies to advance the company's Vision.

Bozeman, Montana, US

• In addition to working directly with clients and solving strategic business problems, I had a heavy focus on internal process improvements across delivery while growing and maturing the existing Strategy team from 6 to.
• Conceptualized and personally developed the "Elements of Delivery" interactive implementation framework, which standardized project delivery, increased quality and repeatability, and reduced time to onboard new.
• Led a team of 20+ resources focused on pre-sales assessments, strategic roadmaps, and CRM technology implementations working primarily with Salesforce and adjacent technologies.
• Collaborated with Marketing to define Atrium go-to-market offerings and collaborated on-site and in calls with Sales to promote and sell Atrium services.
• Created actionable roadmaps based on capability evolution over time for clients, which included pre-sales, vision creation, journey mapping, service mapping, value analysis, challenge/benefit analysis, and solution.

Indianapolis, IN, US

• Accountable for evolving my CRM Strategy delivery team maturity, integration of Appirio and Wipro service offerings and closing gaps in industry go-to-market. Worked closely with Business Development Team to revise.
• Created new delivery methods for Strategy and Technology solutions, and worked with sales for account planning and execution.
• Maintained team health, team member career development with responsibility for the Healthcare and Life Sciences industry vertical.
• Refined Appirio's Strategy services and methodology, including Assessments, Optimization Strategies, Roadmapping & Planning, Center of Excellence Evolution and Measurement Plans.Notable Accomplishments:
• Spearheaded the creation and execution of an actionable Strategic roadmap for a global Medical Device Manufacturer to establish, mobilize, govern and evolve a Center of Excellence that consolidated 23 legacy CRM.

Indianapolis, IN, US

• Utility player working independently across a portfolio of projects in collaboration with internal resources and external clients. Responsible for developing and executing successful client experience strategies using.
• Work with multiple stakeholders, identify the most important client business challenges; conduct analysis, and present strategic solutions that align to the corporate sales, service and marketing strategies.
• Lead senior business stakeholders through transformative activities, beginning with discovery and the establishment of a vision and guiding principles through delivery of business value designed at streamlining.
• Broad knowledge of Business Process Analysis / Improvement, Call Center, Project/Program Management, Sales Operations, Leadership Facilitation, and Change Enablement
• Experience with challenging current thought process and status quo of business stakeholders regardless of the audience
• Working in conjunction with Strategy leadership, created the Appirio CRM Operational Strategy delivery framework to address the four key areas of Strategy delivery (Vision, Innovation, Value and.

Denver, Colorado, US

• sakonent was acquired by tectonic in 2014
• Accountable for the success of all global project delivery quality, resources, methods and tracking.
• Reported project profitability, identification and resolution of issues for any projects identified as experiencing trouble to the Executive team.
• Accountable for continuous evolution of the delivery organization to ensure project teams have the skills required to deliver projects on time, on budget and with high client satisfaction across the organization.
• Accountable for making sure consultants have career paths and a culture is maintained at all times where resources are motivated by challenge instead of fear.
• Responsible for making sure offshore management teams are successfully evolving at the expected pace. Spent extended periods of time out of country evolving the delivery, recruiting and retention capabilities of the.

Denver, Colorado, US

Working with companies to better connect and understand their customers via CRM 2.0 SaaS and social networking platforms such that customer interactions are alive and adaptive to conditions, in order to drive sales and enhance the overall customer experience.Responsible for Account Management and delivery of projects of any scale across multiple industries.

Paris La Défense, France, FR

Business & Decision Acquired Inforte Corporation in January of 2008.

Paris, FR

Geneva, Switzerland, CH

This was an extended project while working at Inforte

South San Francisco, California, US

This was an extended project while working at Inforte. Worked in this role while at Genentech for the Managed Care Case Management release.

Wrote internal and commercial (internet based - early multi-tenet) software utilizing various development languages (VB.NET, C#, ASP, javascript)