Tom Hendricks Email & Phone Number

Experienced IT leader focused on continual measurement and improvement to to maximize the value and effectiveness of technology and business services, with a background in audit/assessment, project management, design and implementation of processes and controls. • Implemented Change and Problem Management practices• Established automation technology, processes and standards• IT Service Management leadership and support - 10 years• Management and Leadership (Direct, peer, offshore) - Over 15 years• ServiceNow implementation, support, and ongoing platform strategy - 3 years• Certified Information Systems Auditor (CISA) with 5 years audit and IT security experience• Project Management Professional (PMP) with 11 years project/program mgmt. experience• Client and internal, external audit response - 3 years• Assessments of vendor, project, process and security risk, compliance & quality - 2 years• Business Continuity & Disaster Recovery planning and testing - 9 years• Development (C#, VBA, web, T-SQL, PL/SQL) - 9 years

Listed skills include Process Improvement, Project Management, Leadership, Disaster Recovery, and 33 others.

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  It Process Manager

  Jones Day®

  Oct 2014 - Present - Cleveland/Akron, Ohio Area

  Support the design and implementation of mission critical service processes across the information technology functions of the Firm.Lead cross-process compliance and design coordination with Technical Shared Services.Provide leadership with data-backed recommendations for continuous improvement, standards and performance measures, and industry best practices.

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  The University Of Akron

  Bs