Tom Hicks Email & Phone Number

Cedar Falls, Iowa, United States

Waterloo, Iowa Area

Cedar Falls, Ia

Direct the sales and account staff supporting Bossard’s agriculture related business globally. Work directly with customer’s Corporate Executive team in contract and pricing negotiations. Responsible for achieving overall sales objectives with a sales volume exceeding $50M. Developed detailed forecasting models to ensure sales activity was focused to bring the most value. Lead the efforts to restructure the organization reducing staff overhead by 20%. Developed and implemented new processes and procedures to maintain the highest levels of customer satisfaction. Travel extensively through North America, Europe and China.

Cedar Falls, Ia

Plymouth, Mn And Cedar Falls, Ia

Established a new branch office in Cedar Falls. Responsible for mortgage sales, service delivery and relationship management. Worked closely with local Financial Planners, Insurance Agents and Accountants to develop a referral partnership. Lead the external sales effort in the branch through personal involvement in generating client contacts, identifying customer needs and proposing appropriate products and services. Evaluated and coached local staff, exercising the usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations.

Plymouth, Mn

Directly managed team of 4 regional managers with 80 technical staff providing professional services and account management for more than 1500 customers. Formulated business plans and objectives to ensure a reduction in operating expenses while increasing service revenue. Directly responsible for $5M P&L. Developed and implemented new processes and procedures to maintain the highest levels of customer satisfaction. Worked closely with sales, consulting and engineering groups to maintain a cohesive cross functional team to support our customers.

Plymouth, Mn

Created and managed a new support group consisting of 15 engineers focusing on emerging product lines. Developed new processes and procedures to ensure successful installations, implementations and on going support. Ensured critical accounts and situations were handled properly and promptly. Worked closely with engineering group through product revisions to ensure support staff was well versed in product changes.

Plymouth, Mn

Responsible for providing reliability/serviceability input to engineering during design phase through product end of life. Developed and defined all internal hardware and software requirements for new product in the technical support organization. Responsible for reporting product related field issues and trends to executive management.

Plymouth, Mn

Led a small team of engineers providing support of OEM product line. Worked closely with OEM vendors to ensure implementation success. Maintained implementation and upgrade schedules and ensured proper personnel were available to support activities.

Cedar Rapids, Iowa Area

Led team of 10 engineers/technicians providing technical support and problem resolution for all domestic and international service centers. Responsible for annual operating plan of $10M. Procured, tested and delivered avionics test stations in accordance with FAA regulations. Documented and distributed avionics product discrepancy reports for engineering problem resolutions, product test updates, and product documentation errors.

Cedar Rapids, Iowa Area

Facilitated a cross functional team of engineers and technicians providing technical expertise and problem resolution for issues identified in production test cycle of various avionics products. Facilitated the design, development and implementation of a processor card to support new product line. Designed, developed and released imbedded application software for the commercial avionics Central Maintenance Computer product.

Bs, Computer Science

Aas, Electronic Technology