Tom Howard Email & Phone Number

Salt Lake City, UT, US

Cottonwood Heights, Utah, US

• Delivered business case, implementation plan, and project coordination to replace nationwide wrap network, delivering market competitiveness and significant claims savings.
• Refreshed Sales Plan for self-funded line of business, opening up new national markets and creating a pipeline of multiyear growth.
• Accelerated the adoption of new data tools for Sales reps, allowing for better targeting and prioritization of opportunities and improving close rate.

Durham, NC, US

• Delivered strategic recommendation on the Future of Claims that will maximize BCBSNC’s significant investment in the Facets ecosystem, provide career progression and better utilization of staff and increase market.
• Lead the Annual Operating Plan refresh each year to maintain visibility of CGSO’s Portfolio of work, increase alignment with Enterprise Strategy, deepen collaboration with other divisions, and maximize speed to value.
• Built a comprehensive metrics and KPI capability and utilization culture, providing management with the ability to make increasingly data-driven and market-informed decisions- thereby maximizing the allocation of.

Plano, Texas, US

As a Managing Consultant, lead and deliver large, complex client engagements focused on Process Improvement, Automation and Innovation. Key Focus Area: RPA Strategy, Automation Opportunity Identification & Prioritization, Business Case, Future State Process and Automation Solution Definition, Modernization and Implementation Roadmap, Change Management.

Process Improvement Consultant with experience in the pharmaceutical, medical device, and consumer healthcare industries. Progressive experience in leading and delivering client projects in in business, supply chain, finance, and IT across Fortune 50 companies. Projects include the following:- Staffing optimization & process improvement- IT business case.

Atlanta, GA, US

• Achieved cost savings for government client by structuring new professional services procurement effort to take advantage of new opportunities within the commercial sector. Performed market research and documented.
• Won new business by authoring winning proposal response and establishing relationship with new client. Performed vendor management to coordinate efforts of partner firms to ensure a successful bid strategy.
• Secured funding for client’s new IT project from state legislature by developing an accurate cost model. Created financial formulas to calculate budget request, and produced and presented effective graphs to.
• Streamlined client’s existing three step application process into a one step technology enabled solution. Successfully implemented new application process by coordinating with the client’s bank and experts from the FBI.
• Improved the efficiency of customer application processing by leveraging best-practice IT solutions and thoughtful change management practices.

Charlotte, NC, US

• Achieved cost savings by aligning internal staff production goals to customer needs and streamlining process workflow.
• Developed new staffing plan for complicated loan product by analyzing historical trends, drivers of complexity, potential team capacity and operational efficiency.
• Streamlined QA process to ensure compliance with applicable regulations and company policies and established standards for level of quality needed in all department’s processes.
• Mobilized a team to codify lessons learned and external best practices; enabled staff to sustain process improvement effort by integrating new process into team onboarding and performance goals.

• Managed Lean Six Sigma improvement team that streamlined Finance software processing, resulting in a $75K /year cost savings and a 20% reduced cycle time.
• Created and implemented quality assurance methodologies for 6 software applications used by over 7,000 SRA employees and saving over $20K annually in rework.
• Coordinated effort between internal subject matter experts and external vendors to complete 15 large-scale software development lifecycle projects.
• Utilized Business Process Modeling for system redesign projects, giving stakeholders greater understanding and input into the process and reducing change requests by 25%.
• Conducted needs analysis to improve engineer software specifications, redesigning the delivery of IT solutions, and reducing rework by 10%.

Falls Church, VA, US

• Developed 4 winning contracts worth over $500M by writing, editing, researching and evaluating proposals showcasing corporate strengths and capabilities.
• Allocated division’s contract bid budget among proposals by analyzing market research and financial data, increasing ROI by 1.5%.
• Built and sustained relationships with 4 new agencies, opening new markets and resulting in a 5% year over year growth in sales for the division.
• Recruited over 100 staff for over newly won contracts by focusing on providing qualified personnel within budgetary constraints.
• Optimized staffing resource allocation by engaging SRA’s partners in the Mentor-Protégé program to help federal agencies meet their small business utilization goals.

Washington, DC, US

• Wrote, edited and administered government contracts valued at $50M for war-fighter support and economic revitalization in Iraq.
• Executed vendor management strategy by developing over 10 contract Statements of Work (SOW) that met all project requirements and provided best financial value to the government.

Education record

Education record

Bachelor Of Arts (B.A.), English Language And Literature, General