Tom Knight 🌱 Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

As Senior Manager Strategy & Operations, my core goal is to manage and create cost-effective scalable processes that drive a best-in-class logistics platform across Canada- Oownership of Canadian P&L outgoing costs for our Dasher fleet. Ensuring supply and demand remain at optimum levels despite moving variables to hit targeted downstream quality metrics- Cross-functional experiment ideation, analysis, and rollout; processes must appease alllocal market nuances for effective… Show more As Senior Manager Strategy & Operations, my core goal is to manage and create cost-effective scalable processes that drive a best-in-class logistics platform across Canada- Oownership of Canadian P&L outgoing costs for our Dasher fleet. Ensuring supply and demand remain at optimum levels despite moving variables to hit targeted downstream quality metrics- Cross-functional experiment ideation, analysis, and rollout; processes must appease alllocal market nuances for effective scalability- Financial modeling for all dasher-related spending, including retention and acquisition- Resolve critical, disruptive, and costly issues related to dasher experience and retention Show less

Vancouver, British Columbia, Canada

The Northwest Animal Rights Network (NARN) is a Seattle-based nonprofit dedicated since 1986 to ending the exploitation of animals by raising awareness of animal suffering in the food, entertainment, experimentation and fashion industries. NARN advocates for the rights inherent to all sentient beings to live full lives, to be free, and to not be used and exploited. We engage in campaigns to expose, challenge, and alleviate the suffering and abuse of non-human animals.

Selected to join Cohort 3 of the Climatebase Fellowship, a professional community and career accelerator for talented individuals dedicated to addressing climate change.

Vancouver, British Columbia, Canada

Joined Sonder as it grew from a Series A startup with less than 30 employees into a publicly-traded $2.2b valued company with over 2,100 employees. Day to day, I introduce processes to drive all direct cost metrics and quality goals during blitz-scaling.Alongside my role, my most recent accomplishments include acting as interim Product Manager for the dispatch engineering team to optimize, enhance, and create back of house technology, including priority, goal, and KPI setting for the… Show more Joined Sonder as it grew from a Series A startup with less than 30 employees into a publicly-traded $2.2b valued company with over 2,100 employees. Day to day, I introduce processes to drive all direct cost metrics and quality goals during blitz-scaling.Alongside my role, my most recent accomplishments include acting as interim Product Manager for the dispatch engineering team to optimize, enhance, and create back of house technology, including priority, goal, and KPI setting for the team. Additionally, I was voted in as Chairman of LGBTQIA+ Employee Resource Group with 200+ active members and allies. Show less

London, United Kingdom

Managed a seamless guest-driven operations team of 40+ members operating 24/7/365 in two markets whilst collaborating with HQ functions to optimize strategies. As the first non-US market launch, I developed and deployed “playbooks” that improved the guest experience and operations at scale for other markets whilst managing the back-of-house logistics for the entire market operations.Additionally, I managed the city P&L which included forecasting targets, tracking performance, and… Show more Managed a seamless guest-driven operations team of 40+ members operating 24/7/365 in two markets whilst collaborating with HQ functions to optimize strategies. As the first non-US market launch, I developed and deployed “playbooks” that improved the guest experience and operations at scale for other markets whilst managing the back-of-house logistics for the entire market operations.Additionally, I managed the city P&L which included forecasting targets, tracking performance, and driving innovative initiatives to maximize profitability. In the absence of an HR team, I hired and trained all team members and led culture implementation, payroll deployment, performance improvement processes, personal development goals, and a bi-yearly performance review cycle.I won the 2019 company-wide NPS award, beating out 25 other markets, for our team's performance. Show less

Vancouver, Canada Area

London, England

Lead a team spanning 3 global offices (London, Hong Kong, Lisbon) in the seamless execution of 20+ large-scale trade shows per year, held worldwide, with >200 sponsors and exhibitors and >10,000 attendees. My team owned all BOH components including multi-vendor acquisition, negotiation, while also being all sponsor and delegate points of contact. I also launched 2 new company satellite offices in Hong Kong and Lisbon, overseeing mass recruitment and all HR and office management functions.

Melbourne, Australia

Owned event conception, execution, and analysis tailored to specific sponsor requirements. This included leading a team of >40 members to oversee 6 hospitality venues. As the account manager, I acted as the point of contact and end-to-end owner of all corporate and sponsor events, companies including Melbourne Fringe Festival, Heineken, Australia F1, and Groupon.

Mumbai, India

Selected from nationwide applicants to fly to India and volunteer inside the Games Organizing Committee on the pre-logistical needs for seamless execution.

London, England

Act as a communication lead by scheduling and leading meetings, preparing internal and external agendas, meeting notes, and status reports for internal and external stakeholders. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. The role also included tracking budgets, reviewing external job applicants, travel and accommodation bookings, and calendar management.

Bachelor Of Arts (B.A.), Marketing And Public Relations, 2:1

Mandarin (Business)

Activities and Societies: Study Abroad semester to learn Business Mandarin