Thomas Manier Email & Phone Number

United States

Cary, North Carolina, United States

I came to ConvergeOne to be part of the Advanced Services unit. ConvergeOne is the leading system integrator partner for Avaya and one of the leaders for Cisco and Genesys. The Advanced Services division of ConvergeOne focuses on IP development and professional services.While here as a Senior Software Consultant, I have applied my skills to create a GitOps style CI pipeline and restructured the delivery model around containers. As part of the Conversations product, I created a simple infrastructure that encapsulates the underlying NoSQL and AMQP messaging systems. This infrastructure has allowed our team to grow in a more Agile methodology, with designs distributed to coders who focus primarily on 3rd party integrations.

When I initially started at ConvergeOne, I began re-engineering a Cloud Connector product for Avaya Call Centers. At the time, the per-user memory overhead was measured in GBs. I was able to reduce this down to 4GB for 300 users. I then moved on to apply this same logic to Cisco CUCM and Cisco Finesse, along with advising similar changes for the Genesys product line. As these products began growing in success, I helped build a series of tools to improve our development cycles. This process started with a load testing framework that had previously just been a series of scripts. I was able to redesign this as Java WebApp that would coordinate simulated loads on multiple hosts. I also significantly improved the resource requirements and provided a system for aggregating the results then calculating statistics. I also created a Go-based DDoS simulation tool along with an integration test framework.

ADNS is an IT MSP in the Western part of NC. While here, I became CCNA certified, Windows certified, and earned employee of the year. While my daily activities often involved managing generalized IT assistance, I researched and implemented multiple automation systems to improve the team's ability to push changes to machines remotely. This included some training material on GPO scripting for administrators, and the material is still used as a reference for their team.

NCSU offers a program for majors in Computer Science to become teacher assistants. Duties for this included providing a 30-minute training lecture on a focused assignment, personalized tutoring for a class of 25 students, and grading the assignments once completed. I was able to speed up the grading portion by writing a unit test that would facilitate grading the assignments in seconds rather than hours. I often stayed longer to help struggling students along, resulting in my class having the highest pass/fail average of all other courses that semester.