Customer Service Specialist
Andover Massachusetts
As a Service Delivery Specialist, I take calls from representatives on escalated and account protection situations requiring research for solutions. Involves teaming with Client Service Managers, Operations, Fraud, Hardship, Beneficiary and Banking departments.Involved with new plan implementation and being the subject matter expert on plans assigned to me.Involved with call center tours for prospective new clients, presenting information on the role of Service Delivery and how… Show more As a Service Delivery Specialist, I take calls from representatives on escalated and account protection situations requiring research for solutions. Involves teaming with Client Service Managers, Operations, Fraud, Hardship, Beneficiary and Banking departments.Involved with new plan implementation and being the subject matter expert on plans assigned to me.Involved with call center tours for prospective new clients, presenting information on the role of Service Delivery and how we strive for complete client/participant satisfaction on every call received. Show less