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Experienced global leader with a strong track record of consistently delivering outstanding results the right way.Significant experience in Engineering, internal and outsourced Operations and Customer Services management primarily in the Information Technology area.Strong track record in large scale global change management particularly when it involves global process improvement and multi cultural teams.Committed team player and personal ethos is all about driving excellence through engagement, alignment and partnership.
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FounderLakeside Capital Ltd Nov 2023 - PresentDedicated to sourcing and investing in forward-thinking sustainable enterprises. -
Business AdvisorSelf-Employed Apr 2022 - Present
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Vice President And General ManagerCasa Systems, Inc. Aug 2016 - Apr 2022Limerick, IrelandResponsible for all start up and follow on activities at our new business centre at Limerick, Ireland. Initial operations will include manufacturing, distribution, customer technical support and related activities. We are also evaluating the potential for research and development opportunities in the future. -
Vp/Gm, Customer ExperiencePch International Jan 2016 - Jun 2016Shenzhen, San Francisco And IrelandResponsible for managing all customer touch points post sales including commercial solutions/pricing, global account management, global programme management and client service delivery. Responsible for significant revenue and margin targets.Partner with sales and other PCH teams to identify and develop expanded strategic business opportunities.Successfully direct and lead a cross functional team of employees located in Ireland, China and the US, dedicated to providing an outstanding experience to all of our customers. -
Vp/Gm, Highway1, Pch Access & Pch HackathonsPch International Apr 2013 - Dec 2015Shenzhen, San Francisco And IrelandResponsible for finding and nurturing highly investable and successful start-up hardware businesses and using these companies to drive significant business though PCH International.Responsible for managing an investment portfolio of more than 100 start up companies.Successfully direct and lead a cross functional team of employees located in Ireland, China and the US, dedicated to the delivery of PCH’s services across the entire platform for all of our start up companies.
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Vp, Global Operations EngineeringDell Mar 2010 - Mar 2013Limerick, IrelandResponsible for Global Product and Process Engineering for Dell's Supply Chain OperationsManaging a team of more than 400 engineers and project managers primarily located in Asia and the US.Responsible for delivering all of Dell's New products from tablets to Data center solutions from a supply chain operations perspective.Manage all of Dell's global manufacturing and test engineering processes from facility design, IT systems change management to day to day quality and yield improvement.Key Member of Dell Executive Leadership forum. -
Vp, Global Smb ServicesDell Mar 2008 - Mar 2010Limerick, IrelandManaged Support Services for the Global Small and Medium Business segment across 10 centers in the US, Europe and Asia.Rebuilt the importance of SMB support services within Dell in terms of revenue and customer satisfactionAmbassador for the Voice of the Customer initiative in Services – a platform for change in terms of customer satisfaction - delivered a 20% improvement over 2 years.Responsible for delivering very significant reductions in warranty costs
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Vp, Emea Services OperationsDell Jun 2001 - Mar 2008Dublin, IrelandManaged all of Dell's Support services for EMEA - a team of 4,000 technical support and approx. 900 field service engineers (through partners) across 20 centers in Europe and India.Rebuilt the EMEA enterprise expert center from a “problem” to high performing center in terms of enterprise support.Responsibility for setting up and ramping 2 new technical support centers in Bratislava and Casablanca.Launched the Voice of the Customer initiative in Services – a platform for change in terms of customer satisfaction - delivered a 100% improvement to become the best performing region in Dell.Responsible for delivering very significant reductions in warranty costs.
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Operations/Engineering DirectorDell Mar 1998 - Jun 2001Limerick, IrelandManaged a team of 300 people with responsibility for Operations, Engineering, Quality, New Products and Product SupportPut in place a complete new Operations supervisory structure/team and made Server Ops best in class in Ireland from a performance point of viewIntroduced the balanced scorecard to Servers for People/Cost/QualitySet up and managed the Office of Manufacturing in Austin by rotating personnel on a 9 months assignment into ESGMaintained a very strong relationship with US ESG team (1 week/qtr) and COC team in Bracknell.
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Engineering DirectorAst Research Jan 1994 - Mar 1998Limerick, IrelandManaged the factory start up and all aspects of process, product, quality and facilities engineering for EMEA.Hired and developed a group of 50 people Designed and project managed the setup of the Production and Order Assembly LinesSet up and managed the Software Development and Localisation FunctionsDrove the achievement of the environmental standard ISO 14001Stood in for General Manager on numerous occasions and filled a No. 2 role on the site. -
Engineering ManagerIntel Corporation Jan 1990 - Jan 1994Dublin, IrelandKey member of start up team for Leixlip systems facilityDesigned and project managed the setup of the Systems and PCBA manufacturing ProcessDeveloped and had world wide ownership for the Systems DFM rulebookMember of Intel Ireland Site Committee -
Manufacturing Engineering ManagerApple May 1985 - Jan 1990Cork, IrelandManagement and Development of a 6 person Manufacturing Engineering functionDFM responsibility for Apple Cork Systems - member of worldwide DFM teamSystems process design and readiness for all New Products to Apple CorkProject management of all Manufacturing Engineering type projects.
Tom Kitt Skills
Tom Kitt Education Details
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Business, Finance And Strategy -
Industrial Engineering
Frequently Asked Questions about Tom Kitt
What company does Tom Kitt work for?
Tom Kitt works for Lakeside Capital Ltd
What is Tom Kitt's role at the current company?
Tom Kitt's current role is Business Advisor.
What is Tom Kitt's email address?
Tom Kitt's email address is to****@****ems.com
What is Tom Kitt's direct phone number?
Tom Kitt's direct phone number is +197868*****
What schools did Tom Kitt attend?
Tom Kitt attended University Of Limerick, National University Of Ireland, Galway.
What skills is Tom Kitt known for?
Tom Kitt has skills like Project Management, Strategic Planning, Program Management, Operations Management, Team Leadership, Process Improvement, Product Development, Start Ups, Crm, Vendor Management, Business Process Improvement, Strategic Thinking.
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