Tom Kitt Email & Phone Number

Dedicated to sourcing and investing in forward-thinking sustainable enterprises.

Limerick, Ireland

Responsible for all start up and follow on activities at our new business centre at Limerick, Ireland. Initial operations will include manufacturing, distribution, customer technical support and related activities. We are also evaluating the potential for research and development opportunities in the future.

Shenzhen, San Francisco And Ireland

Responsible for managing all customer touch points post sales including commercial solutions/pricing, global account management, global programme management and client service delivery. Responsible for significant revenue and margin targets.Partner with sales and other PCH teams to identify and develop expanded strategic business opportunities.Successfully direct and lead a cross functional team of employees located in Ireland, China and the US, dedicated to providing an outstanding experience to all of our customers.

Shenzhen, San Francisco And Ireland

Responsible for finding and nurturing highly investable and successful start-up hardware businesses and using these companies to drive significant business though PCH International.Responsible for managing an investment portfolio of more than 100 start up companies.Successfully direct and lead a cross functional team of employees located in Ireland, China and the US, dedicated to the delivery of PCH’s services across the entire platform for all of our start up companies.

Limerick, Ireland

Responsible for Global Product and Process Engineering for Dell's Supply Chain OperationsManaging a team of more than 400 engineers and project managers primarily located in Asia and the US.Responsible for delivering all of Dell's New products from tablets to Data center solutions from a supply chain operations perspective.Manage all of Dell's global manufacturing and test engineering processes from facility design, IT systems change management to day to day quality and yield improvement.Key Member of Dell Executive Leadership forum.

Limerick, Ireland

Managed Support Services for the Global Small and Medium Business segment across 10 centers in the US, Europe and Asia.Rebuilt the importance of SMB support services within Dell in terms of revenue and customer satisfactionAmbassador for the Voice of the Customer initiative in Services – a platform for change in terms of customer satisfaction - delivered a 20% improvement over 2 years.Responsible for delivering very significant reductions in warranty costs

Dublin, Ireland

Managed all of Dell's Support services for EMEA - a team of 4,000 technical support and approx. 900 field service engineers (through partners) across 20 centers in Europe and India.Rebuilt the EMEA enterprise expert center from a “problem” to high performing center in terms of enterprise support.Responsibility for setting up and ramping 2 new technical support centers in Bratislava and Casablanca.Launched the Voice of the Customer initiative in Services – a platform for change in terms of customer satisfaction - delivered a 100% improvement to become the best performing region in Dell.Responsible for delivering very significant reductions in warranty costs.

Limerick, Ireland

Managed a team of 300 people with responsibility for Operations, Engineering, Quality, New Products and Product SupportPut in place a complete new Operations supervisory structure/team and made Server Ops best in class in Ireland from a performance point of viewIntroduced the balanced scorecard to Servers for People/Cost/QualitySet up and managed the Office of Manufacturing in Austin by rotating personnel on a 9 months assignment into ESGMaintained a very strong relationship with US ESG team (1 week/qtr) and COC team in Bracknell.

Limerick, Ireland

Managed the factory start up and all aspects of process, product, quality and facilities engineering for EMEA.Hired and developed a group of 50 people Designed and project managed the setup of the Production and Order Assembly LinesSet up and managed the Software Development and Localisation FunctionsDrove the achievement of the environmental standard ISO 14001Stood in for General Manager on numerous occasions and filled a No. 2 role on the site.

Dublin, Ireland

Key member of start up team for Leixlip systems facilityDesigned and project managed the setup of the Systems and PCBA manufacturing ProcessDeveloped and had world wide ownership for the Systems DFM rulebookMember of Intel Ireland Site Committee

Cork, Ireland

Management and Development of a 6 person Manufacturing Engineering functionDFM responsibility for Apple Cork Systems - member of worldwide DFM teamSystems process design and readiness for all New Products to Apple CorkProject management of all Manufacturing Engineering type projects.

Mba, Business, Finance And Strategy

Batechelor Of Engineering, Industrial Engineering