Tom Lahau Email & Phone Number

As a COO, I'm the right-hand person to the CEO, helping transform the company into a well-oiled machine. My job is to make sure everything is humming along nicely - from sales, marketing to support while making sure our internal processes are as efficient as possible. I work closely with the different departments to ensure we all move in the same direction.

Leuven, Flemish Region, Belgium

As a Sales Manager, my role was to drive revenue growth and ensure the success of the sales team. I accomplished this by implementing changes that improved the sales process, making it more efficient and effective. Some of my key achievements in the role include:- Setting clear targets and deliverables for the sales team, providing direction and focus..

As Project Lead at Immoscoop, I played a key role in helping the company navigate a challenging and rapidly changing environment. My responsibilities included:- Establishing the back office helpdesk and procedures, aimed at improving efficiency and customer service.- Defining the sales story and creating supporting materials to effectively market the.

Leuven, Flemish Region, Belgium

I was hired as service designer to help define future products and services at Immoscoop from a customer centric perspective. This meant diving in data, analyzing competitors, gathering inspiration cross sector, interviewing real estate agents, buyers & sellers, guiding Ideation an prototype workshops, setting up experiments and am testing assumptions,..

Belgium

As a freelance service Designer with years of project lead experience, I help organisation set up & improve their products, services and support processes in a structured way. A lot of organisation are still too product centric and need help gathering or translating customer insights into product choices and concrete next steps.

Leuven, Vlaanderen, België

I help teams get insights into their clients needs, the business targets applicable & the relevant context& technology. Together we then translate those insights into opportunities, ideas & finally prototypes that make the life of our customers & our shareholders better.

België

Job content: facilitate multiple international projects between domains within KBC Group and KBC's shared service center in Brno (CZ) to set up an efficient cooperation.Accomplishments: - Succesful facilitation of multple projects.- Set up of a central HUB for testing within KBC Group with 10+ running projects, supporting processes, templates, and sales.

Leuven

Job content:Facilitating teams in the set up of new strategies & innovation.Set up & facilitation of workshop with service design, kaizen, brainstorming, … Introducing new culture with burning platform (WHY), must win battles (How) and kick off of several projects/working groups(What).Accomplishment:- Set up of new strategy for Investment insurance.

Leuven, Belgium

Job content:Set up and management of Business projects for health individual and groups.Client centricity & innovation introduction in insurance.Accomplishments:- First innovative product linking Life and Non Life products. B-Assured from idea to sales.- Setting up cooperation between different domains to reward loyal customers.- Introducing new ways of.

Job content:Bridge between ICT / BUS - KBC insurance: set up of clear priorities and goals.Project management of Business-, proces- and ICT-teammembers with reporting to multiple steering committees.Accomplishments: - Prestudy, analysis, project management of different phases of external pension database Sigedis.- KBC-representative within Assuralia on.

Job content: - Building bridges between business & ICT.- Defining needs of the client, translating these needs into an analysis with clear requirements. Follow up of ICT programming, - Test preparation, test execution, set up of reporting. - Giving training to end users, documentation, transfer to standing organisation. Accomplishments:- Projects within.

Job content:Managing group insurance for big clients.Improving existing procedures.Project Axa Dail (Online application so clients can manage their group insurance).Finding client centric solutions with sales deparment.

Master In Handelswetenschappen

Bachelor In Financie- En Verzekeringswezen