Tom Lamond Email & Phone Number

Hudson, New Hampshire, United States

Drive supplier provided materials and services while collaborating with internaldepartments to provide potential and existing customers with exceptional services.Support and drive customer satisfaction through answering incoming customer calls and emailsregarding quotes, delivery and billing issues, product problems, service questions and general clientconcerns.Update customer information in the CRM database to maintain visibility throughout theorganization.Create or append quotes the quotation system as required.Assist with the collection of customer satisfaction metrics (KPIs) to drive continuous improvementactivitiesManage customer inventory reportsWork with the management team to stay updated on product knowledge and be informed of anychanges in company policies.Impact the company's bottom line by problem solving and turning frustrated clients into repeatcustomers

United States

Responsible for navigating customers through the buying experience by providing timely and accurate information regarding pricing, order status, and other requests. Enter incoming orders and maintain all associated records while actively communicating with customers via phone and email.

Lowell, Massachusetts, United States

• Met with businesses to assess their needs and assisted in their development and stability• Explained City services and requirements to businesses to ensure their success• Coordinated with City Manager’s Office, Mayor’s Office, and state delegation to plan events and assemble marketing campaigns• Assisted with daily website and social media updates, consistent branding and marketing campaigns, and planning city-wide festivals up to a year in advance.• Connected Lowell-based businesses to technical assistance services, loans, and grant opportunities

Lowell, Ma

• Responsible for the implementation of golf tournaments through Golf Genius software which included detailed planning, creating websites/portals, and actively engaged membership on how to use software• Promoted the golf club through social media, weekly email blasts

Directed and organized time sensitive purchase orders from numerous suppliers to facilitate deliveries to meet demanding production needs

Yongsan-Gu, Seoul, Korea

Taught ESL (English as a Second Language) to students 9-14 years of age