Beth Morris Email & Phone Number

Hudson, New Hampshire, United States

• Addresses customer inquiries via phone and email to deliver product quotations, resolves delivery and billing issues, and provides product support and general customer needs. • Maintains logs of customer meetings, inquiries, and personalized client notes within internal databases.• Supports relationships with clients, establishing a continual customer network and fostering an environment of open and friendly communication. • Managed customer-facing team, developing and monitoring customer satisfaction metrics in accordance with KPIs, improving quality productivity, on-time delivery, and reducing costs.• Impacted the company’s net profit by problem-solving and turning frustrated clients into satisfied, returning customers.• Ensured continued supply of raw materials by resourcing through multiple vendors, ensuring continuous manufacturing.

Billerica, Ma

• Communicated via e-mail and direct phone calls was conducted on a daily basis in order to facilitate information transfer to the customer, including order status information, tracking information, expedited requests, new order confirmations, open order reports, reschedules, and updates.• Supported project managers wherever necessary. This included: responding to daily requests submitted by customers, updating customer reports, answering questions submitted by the customer, monitoring, and troubleshooting issues regarding customers, including scheduling issues, and aiding in finding a resolution to customer complaints.Planning and New Order Entry• Setup and maintained Kanban programs, safety stock plans, and blanket contracts• Evaluated and forced work orders in order to ensure on-time delivery• Evaluated an appropriate margin and referred to the project manager if necessary• Verified the unit price, build location, customer contract if applicable, lead time, revision number, and minimum order quantity• Entered purchase orders with accompanying information, such as the need for a First Article Report• Requested missing documents and/or prints• Confirmed orders to specific customer portalsIssuing Return Material Authorization and Corrective Actions• Issued CARs and RMAs for appropriate accounts.• Entered credits and completed specific RMA paperwork to be sent to the appropriate location.• Evaluated rejected material and created and released a rework process to manufacturing.

Pelham, Nh

• Trained group leaders on optimal processes for cable assembly• Called suppliers to ensure compliance and efficiency of product receipt and delivery• Processed non-compliant materials

Billerica, Massachusetts, United States

• Managed and oversaw a manufacturing floor• Motivated, managed, and created specific teams of employees to work on projects• Educated and trained assemblers and technicians• Responsible for performance reviews

Wilmington, Massachusetts, United States

• Built Cathode Ray Tube assemblies for typesetters• Knowledge of and compliance with proper safety protocols for CRT assembly• Operated under strict production schedules and deadlines

Education record

Activities and Societies: track Drama club

Education record

Activities and Societies: track drama club