Tom Leddy Email & Phone Number

Chicago, Il, Us

San Francisco, California, Us

Deepening and enhancing the decision guides available on architect.salesforce.com to help architects understand tradeoffs and ROI when choosing tools and approaches to implement Salesforce products.

San Francisco, California, Us

Designing and building tools to enable, empower and inspire a global community of Salesforce Architects, including: the Salesforce Well-Architected framework, architect decision guides and the Salesforce diagramming framework. Creating enablement materials for architects, including white papers, blog posts, videos and workshop materials. Working with Salesforce architect community leaders to build scalable enablement programs.

San Francisco, California, Us

Identified industry trends along with their intersection with technology and services to help Education and Nonprofit customers and partners increase their impact.Worked with highly complex, strategic customers in the nonprofit and education industries who were undergoing digital transformations to design solutions and make strategic decisions related to data and integration strategies prior to implementing new systems.

San Francisco, California, Us

Provided advisory services to C Level Executives and directors at Nonprofit and Higher Ed organizations to help them understand how they could utilize Salesforce and related technologies to increase their impact and fulfill their missions.Redesigned the course selection and admissions processes for a major university's Executive Education department, and oversaw the implementation of supporting technology, which was adopted by other universities, eventually becoming an industry standard.

This is a volunteer role. I've been the president of Pawsitively Famous / RACE since its founding in 2008. We've provided transportation assistance for hundreds of animals that are in the process of being re-homed and provided assistance with vet bills for thousands of low income families and we're proud to have a Platinum rating on Guidestar.

Chicago, Il, Us

Lead Architect on an 311 System Modernization Project for the City of Chicago, which included implementation of Salesforce Service Cloud, Experience Cloud and Field Service Lightning for Case management, workforce scheduling and knowledge management. Created an integration strategy that encompassed several back end applications to streamline processes and help citizens and government officials analyze the efficiency of city services and support Chicago’s Smart Cities Initiatives.Helped build a Salesforce practice at Catalyst by establishing partnerships with other technology companies, crafting RFP Responses to propose Catalyst’s services for public and private sector CRM implementations and making hiring decisions for new team members.

Chicago, Illinois, Us

Lead Architect for a CRM implementation that involved determining an ideal Salesforce Org strategy, data strategy and integration strategy and implementing Sales, Service and Field Service modules. Lead Architect on projects to deliver best in class Trade Promotion Management, Category Management, Digital Asset Management and Product Assortment solutions to help improve retail execution capabilities.Led efforts to create a technology roadmap and long term strategy for Molson Coors commercial space.

Chicago, Il, Us

Solution architect for the commercial workstream of an enterprise wide business transformation project, which included standing up new applications and integrations for Strategic Pricing, Trade Promotion Management, Trade Promotion Effectiveness, Category Management, Product Assortment Planning and Product Ideation.Solution Architect on a Mobile Sales initiative that involved implementing Salesforce for Sales Automation and designing integrations to a number of back end on premise and cloud applications.Technical Lead on a multi-million dollar CRM implementation which helped to enable marketing automation processes.

Chicago, Illinois, Us

Developed short and long term CRM business and technology strategies as part of a global initiative to refresh or replace the company's existing business systems. Identified CRM opportunities throughout the company and presented them to executive leadership (C level and directors) along with estimates for project completion, resource and budgetary requirements, project benefits and ROI.Implemented sales automation and partner channel management solutions, which included integrations with the company's ERP system, public website, and a number of partner systems.

Us

Led an effort to rescue a stalled call center implementation that involved hundreds of service agents communicating with customers across multiple channels (phone, email, chat). Redesigned solutions to reduce average handling times, increase first call resolution and improve overall customer satisfaction.Led efforts to design and build a Sales and Marketing Automation tool that improved collaboration between OfficeMax’s marketing, field sales and telesales representatives, increasing lead conversion rates.Managed a team of 8 CRM analysts; coordinated necessary resources for complex system implementations; guided and directed project teams in requirements gathering, design, and development efforts; set design standards for new and existing technologies.

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Worked with business and executive stakeholders to outline CRM, eCommerce and integration strategies for small and mid-market businesses that took time to market, costs, business impacts, return on investment and resourcing requirements into consideration.

Hickory, North Carolina, Us

Led a team of developers, business and functional analysts, infrastructure, and security engineers through a successful CRM implementation involving sales automation (lead to cash), call center and marketing (segmentation and campaign management).

Lead architect for a global CRM implementation that enabled sales automation, call center and marketing capabilities and integrated with several backend systems.Designed and developed engineering software used by global telecommunications companies, universities and local governments to identify the required RF and electrical engineering components for network buildouts.

200 Applied Parkway, University Park, Il, Us

Designed and built an electronic data interchange (EDI) software package to transfer data between insurance agencies and companies.

Designed and developed in-house payroll, inventory, accounts payable, and accounts receivable software applications.

Advanced Certificate For Executives In Management, Innovation, And Technology

Executive Certificate, Technology Operations

Executive Certificate, Strategy And Innovation

Executive Certificate, Management And Leadership

Bs, Ms, Computer Science

Computer Science

As, Computer Science

Education record