Thomas Ley Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Hrm, Nova Scotia, Ca

Montreal, Quebec, Ca

As the Senior Director of IT Operations and Lab Logistics Solution Development at CellCarta Biosciences, I lead a robust team dedicated to transforming IT operations and delivering innovative solutions across various business units. My role encompasses strategic planning, talent development, and operational excellence, ensuring the alignment of IT initiatives with business objectives.Key Roles and Responsibilities:>> Second-in-command to SVP of IT/CIO>> Leading the IT operations team for approximately 1000 users across multiple sites in North America and Europe.>> Acting as a liaison and advisor for Lab Logistics, Immunology, and Proteomics business units.>> Guide the data management strategy for Lab Logistics>> Developing talent roadmaps and managing a team of 25 IT leaders, specialists, and contractors.>> Overseeing IT Service Management and governance based on ITIL best practices.>> Managing vendor relationships with Cloud providers, hardware providers, and other service providers.>> Participating in strategic planning and implementing IT roadmaps for platforms, data, and security.>> Developing multi-million dollar annual budgets and operating plans, implementing and overseeing financial tracking and governance.Achievements:>> Streamlined software development processes within Lab Logistics business unit, improving application delivery quality and efficiency.>> Optimized cloud computing costs without impacting service availability.>> Designed and built a new IT organization, significantly enhancing team performance and reducing defects.>> Developed and implemented PowerBI dashboards, boosting operational efficiency.>> Delivered IT services under budget amidst cost pressures>> Developed a digital transformation business case based on AI and Optical Character Recognition>> Reduced Lab Logistics business process workflows through optimization and process re-engineering

Plano, Texas, Us

In my role as Senior Director at NTT DATA, I provided strategic and operational leadership for global IT operations teams, focusing on infrastructure, security, and end-user services. I managed multiple client relationships and drove initiatives for continual improvement and automation.Through my almost 16 years with NTT DATA, I moved from a Tier 1 analyst through to leadership roles with progressively increasing responsibilities, along with solution development and sales support experiences along the way.Key Responsibilities:>> Leading global IT operations teams, supporting multiple clients and stakeholders with teams ranging in size from 3 to over 100 across multiple geographies.>> Advising on best practices for infrastructure, security, and end-user architecture and operations.>> Managing multiple client relationships and creating reporting artifacts from monitoring metrics and ticket data.>> Created and delivered meaningful client presentations to senior business leaders at many Fortune 500 organizations>> Developing and operationalizing public cloud managed services strategies.>> Leading organizational change management activities and providing guidance for project managers.Achievements:>> Developed solutions that resulted in over $50 million of incremental revenue.>> Led negotiations for service levels and overall contract development.>> Improved backup infrastructure governance, achieving 100% successful automated backups.>> Maintained low attrition rates across teams in various geographies.>> Developed Big Data solutions to enhance future service capabilities.

Boston, Ma, Us

Played key roles in the application development, quality testing, and business analysis teams charged with creating new solutions and augmenting existing ones for major enterprises in hospitality and energy services.Responsibilities included:>> Created and executed manual tests and automated tests for enterprise applications>> Proceduralized, developed, and implemented Load Testing for all web-based applications>> Re-engineered a linear system into a bidirectional system for hotel reservations >> Modernized the design of the rest of the Harrahs.com website>> Enhanced gamification applications to include instant win and sweepstakes to draw in casino patrons>> Implemented data portal for risk analysts and management for risk, exposure, and value at risk dataAchievements:>> 30% increase in foot traffic to Harrah's casinos after gamification enhancements>> 300% increase in web traffic after re-engineered hotel reservation and modernization>> 25% increase in awareness of risk activity via implementation of dashboards