Rose Tomlinson, Cip Acs Ctdp Email & Phone Number

Port Coquitlam, Bc, Ca

British Columbia, Canada

Surrey, Bc

Expertise in management, leadership and learning and development in the insurance and financial industry. Best known for leading a team of learning specialists through continual change to support the organization on key learning initiatives with the ultimate goal of increasing growth, employee engagement, profitability and customer service.•Leading a team to help the organization achieve its goals through learning, mentoring, coaching and other interventions.•Providing leadership and guidance on conducting needs analysis, determining gaps and aligning to strategic goals and business priorities.•Work in partnership with Operations, Process Improvement, IT, HR and other business partners to introduce and implement innovative solutions for design and delivery of 30+ new programs as virtual, in-class, microlearning, learning paths, book clubs, boot camps and conference-style courses.•Created and launched a blended-learning leadership program, resulting in a 6-pt. increase on the Leadership Index score and nominated as a finalist for the Seneca Award for Best Learning & Development Strategy.•Developed and launched new and revised process and procedures.•Partnered with Human Resources to provide change management and organizational design support for major branch restructuring; 16 branches were restructured within a 6-month period.

British Columbia, Canada

Facilitator of Fast Track, Evening courses and Virtual courses- Automobile Insurance (C14)Instructors Certificate Program (adult learning - part of the design team)

Vancouver, Canada Area

Expertise in management, leadership, learning and development in the insurance industry. Best known for leading a team of learning consultants through continual change to support the organization with the ultimate goal of increasing growth, employee engagement, profitability and customer service. •Developed and launched innovative levels of leadership programs to address employees desire to enter into a leadership position (Strive, Leadership Visa, Green Card, Exploring Management).•Created an onboarding strategy for new hires resulting in an increase in employee engagement.•Created a strategy to implement a national leadership program in 5 locations resulting in the West Division exceeding the national graduation results.•Improved ad hoc training requests by creating an intake process to ensure learning initiatives were aligned with National and West Division strategic goals and mandate.•Partnered with HR, Operations, Corporate and Marketing to ensure learning support is aligned with strategic goals, priorities and guidelines.•Worked closely with team members to deliver National and West Division projects, develop learning solutions and meet deadlines.•Created an environment that fostered excellence and high employee engagement. Developed and mentored direct reports, identified key talent, managed and rewarded performance through continuous feedback and coaching; resulting in engagement scores increasing 31 pts. within the first year..

North Vancouver

Senior manager accountable for 16 direct reports in multiple locations. Duties included initial orientation, motivating, training, work scheduling, delegating, performance evaluations, staff development, hiring and firing. Managed a portfolio of planning, strategy development and program delivery as it relates to corporate-wide training. This included the planning and management of policy and program development as well as recommending strategic investments and improvements to training and development programs• Created and implemented 2 learning centers to address staffing requirements for field offices, streamlining the learning for new professionals and significantly accelerated their effectiveness in the work place.• Improved ad hoc training requests by creating an intake process to align the request to meet the corporate vision and strategy. • Conducted quarterly performance reviews with direct reports to keep core responsibilities, development goals and competency skills in focus and improve employee engagement by increasing job responsibility. • Reduced 20% of new hire training in the classroom environment by creating a strategy to share the learning with the business and education departments. • Created a strategy to increase blended learning into the training programs with the desired outcome to offer a variety of choice, reduce travel and expedite program completion. The goal was to reduce classroom attendance by 25% in the first year and 40% within the second year. • Coordinated professional training for 200+ new and existing staff development, policies, programs, reporting and results, including governance, related measurement and evaluation. • Identified training gaps by conducting a needs assessment and increased customer satisfaction by providing recommendations aligned with the business need and eliminate time wasting programs.

Duties included investigation, evaluation and negotiation of injury claims. A key component to the position was analyzing, strategic thinking, presentation and communication skills.

Management Certificate, Management Systems, Honor Standing

Management Certificate

Instructors Certificate Program, Adult Education, Development And Design Of Programs Including Facilitation

Activities and Societies: Mentoring other instructors enrolled in the ICP program Teaching & Learning Theory & Principle Instruction.

Certificate, Training Manager | Director

- 25 Creative Ways to Add Excitement to your Training - Instructional Design for New Designers - Training Needs Analysis - Instructional.

Certificate, Workplace Mental Health Leadership

Activities and Societies: Successful completion of the Workplace Mental Health Leadership certificate program, offered by Queen's.