Tom Loake Email & Phone Number

Short Hills, New Jersey, Us

Owning web app based integrations on the Kustomer CRM and Support platform.

New York, New York, Us

Working to bring people greater access to mental health resources, particularly through health insurance. - Increased overall quality contributing to test coverage and monitoring - Assisting with the planning of our future architecture and infrastructure enabling us to scale in a rapid growth environment - Extending our billing logic to us to work with new Payors (health insurers)

Moved to the USA as an E2 Visa spouse (I do not require sponsorship), established self (set up SSN, bank account, etc).

Woking, Surrey, Gb

Full-stack JS role working on our core ticketing and sales platform. - Developed, maintained and modernised the front-end UI and back-end APIinfrastructures for the world’s largest theatre / ticketing company - Architected and built out a platform for marketing sites using NextJS, Typescript, GraphQL,Umbraco, Jest, Github actions - Extended and built new UIs with React, Redux, Tap testing library, Storybook and Component libraries - Extended and built new services in Node.js with Fastify and Express exposing restful APIs - Created a Microservice generator to help streamline the breaking up of our monolith, ensure consistency and enable use of the strangler pattern - Advocated for pair programming, mentored juniors, occasionally acted as tech lead - Regularly ran standups, retros and occasionally sprint refinements and incident reviews supporting product and management functions whilst encouraging iterative releases to deliver value quickly

London, London, Gb

After approximately 6 months working in engineering 1 day a week, I moved in to a full time Front End Engineer role at Spektrix. I am now the sole Front End engineer in a small teamfocused on Web Components, UI, process and strategy. - Working closely with our Design and Product teams to build out UI from conception toproduction using semantic HTML5, Sass and JS alongside jQuery, MomentJS and Select2 - Created and implemented a new CSS architecture to enable better website integrations withour iframe solution - Designed and implemented a new way to integrate our platform in to our client’s sites usingWeb Components as APIs (initially using Polymer, later moved to polyfilled nativecomponents) - Helped to implement a new build system and infrastructure using Terraform, VSTS and Azureenabling me to work to take on end to end responsibility from conception to release onprojects - Built out a deployment pipeline using WebPack, Babel, and numerous polyfills outputtingdocumentation and Javascript used in a loading strategy to enable us to run ES6+ whereavailable and ES5 where not - Implementing a testing strategy using Mocha, Chai, Sinon and Selenium for unit tests - Enabling Back End Engineers to confidently perform Front End work through mentoring,documentation and signposting - Supporting Sales, Support and Marketing teams with as a consultant on features, clientcomms and quickly building responsive marketing sites using Bootstrap

London, London, Gb

Blurring the line between Tech Support and Arts Consultancy, I initially worked forSpektrix (an arts oriented cloud based ticketing and CRM solution) as a Support andTraining Consultant. - Day to day tasks involved answering calls and solving support tickets - Wrote support articles, training guides and workshops ranging from technical“how-to’s” to demonstrating best practice on sales and marketing processes - Regularly lead both training and consultation sessions with clients, workingacross their hierarchies to help implement change - Used advanced CAD software to build seating plans - Wrote custom reports in Visual Studio for clients to help them better understandtheir business

Costa Mesa, California, Us

Enabling Arts and Sports venues to both maintain and develop audiences through supporting their use of a versatile CRM and ticketing solution - ProVenue Max- Providing high levels or business support and training over the phone and in person- Issue diagnostics and resolution within strict SLA's- Maintaining online ticket sales for sports and arts customers- Designing and building high quality responsive HTML emails for Arts Organisations

Enabling young people to help themselves and others discover visual arts and culture through developing events, exhibitions and projects.

Central Milton Keynes, Buckinghamshire, South East, Gb

Engaging children and young people with classical music through performance opportunities and exposure, project management, fundraising, partner working through Milton Keynes Music Hub.