Tom Lustina Email & Phone Number

Downers Grove, Illinois, United States

• Act as liaison between client and internal teams covering all SEO related concepts for 10 accounts.
• Achieve NPS scores above 70% for all client accounts while maintaining top happiness metrics from internal teams on a 4 point scale.
• Deliver thought leadership POVs for all iQuanti accounts based on client questions and Google algo updates.
• Collaborate with senior and executive management to define and accelerate the success of digital strategies.
• Build and conduct training workshops for clients and internal teams ranging from simple concepts to complex execution.

Greater Chicago Area

• Spearhead the entirety of operations for the Chicago SEO team and formed a department of up to 15 members responsible for generating $6.6M in annual revenue; 46% increase year-on-year.
• Achieve a 90% billability standard and optimize cross account and regional help processes.
• Oversee a national training program and integration of acquired agencies into the organization.
• Administer workshops for specific audiences including executives, development teams, and content writers.
• Ensure the effective and efficient implementation of automation initiatives and deliverables standardization.

Greater Chicago Area

• Accounted for the development of SEO department staff while updating processes and devising strategies.
• Successfully led the department to generate the highest revenues in the company within just six months.
• Expanded client list from small to midsize businesses to include trusted and major global brands.
• Led all SEO campaigns from inception to completion involving proposals, reporting, and presentations.