Tom Malone Email & Phone Number

Pasadena, Ca, Us

Pasadena, California, United States

I assist our clients with a variety of compensation needs based on engagement: market pricings, salary grade recommendations, placement in range analyses, job architecture analysis, and job description review, to name a few. Working with my team, we strive to find the best blend of data driven science and artistic expertise to create compensation solutions best suited for our clients' needs.

Los Angeles, California, United States

- Brought on board to assist in the creation and design of the new Client Arrangements Team- The primary functions being designed are year end implementation, Outside Counsel Guideline repository and workflow, and rate implementation, setup, audit monitoring, and agreement compliance. - Introduce and design new reporting to support and empower new process implementations- Perform analyses on extremely complex arrangements to document and review for efficiency- Met regularly with key stakeholders in the Finance department to ascertain gaps and identify process opportunities- Rewrote multiple firmwide communications and process documents that are now considered firm standard- Created new reporting and tracking files for arrangement auditing

Los Angeles, California, United States

- Acts as liaison between billing attorney/secretarial, practice office billing staff and clients’ staff by providing subject matter expert level support. Resolves highly complex and sensitive billing issues. - Collaborates with management team identifying opportunities to implement process improvement and/or efficiencies.- Analyzes service related activity for the firm with regards to bill management and processing. Makes recommendations for resolutions based on analysis findings. Responds to all forms of inquiries from practice offices and other internal/external customers. - Performs quality assurance activities for the practice offices, designed to review the productivity and accuracy of bills and the client service inquiry process. Ensures that appropriate responses are applied in compliance with the firm’s policy, procedures, and standards, as well as statutory regulations and guidelines. - Acts as the firm’s 3E Process Expert and ensures execution of training course design. Collaborates with management compiling documentation and feedback for all training programs with an aim to reflect successful outcomes.- Enforces sanctioned policies and procedures that will advance the firm and the achievement of goals and objectives.- Assist with month end billing overflow, year-end closing and reporting as required.- Completes projects on various issues when needed.

Greater Los Angeles Area

- Manages and maintains the workflow of master billing files. Opens new client matters and validates Conflicts data for accuracy and completeness. Follows-up for missing or incomplete data.- Manages and maintains the workflow of the annual rates implementation. Prepares and maintains complex schedules and analysis for the firm’s annual rate implementation campaign. - Performs quality assurance analyze for the firm with regards to master billing files. Makes recommendations for resolutions based on analysis findings. - Assists department’s supervisor/team lead in the preparation, maintenance and update of Master File Maintenance manual, training new staff, tip sheets and educational tools that support Master File set-ups firm wide. - Verifies and opens all master billing file set ups including billing rates and exception rate hierarchies. Provides guidance to all billing staff regarding all client matter and timekeeper master set-ups. Responds to all forms of inquiries from practice offices and other internal/external customers.- Maintains timekeeper master file records including budgets, Partner promotions, Associate progression and secondments, tracking of 5th year academy attendance, Leave of Absence information and terminations. Validates complex rate logic for each timekeeper. Coordinates new timekeeper set-ups for practice office HR Managers regarding PCN paperwork, and follow-up items.- Maintains and manages master billing files, employee personal charge matters, and record archives. Follows-up with the practice offices to ensure all master file maintenance are accurately and timely processed. - Evaluates and inputs the appropriate billing and exception rates in to the Elite billing system.- Provides Master File support and guidance to practice offices.- Completes projects on various issues when needed. - Promotes effective work practices, works as a team member, and shows respect for co-workers.

Greater Los Angeles Area

- Manages the workflow of client rate setups and file validation- Confirms client arrangements for special rate needs- Coordinates with attorneys, legal secretaries, and accounting personnel regarding the receipt of required data, supporting documentation, and approvals in accordance with billing policies and procedures.- Provides day-to-day customer support via telephone and emails to all levels of employees at the practice office. - Provides Master File support and guidance to practice offices- Assists with documentation, testing, validation, and training of new accounting system

Greater Los Angeles Area

- Reviewed new business intake for correct rate and file set up- Participated and facilitated data audits to ensure high quality file maintenance- Completed special projects and tasks - Part of a team that provided global billing support for all offices worldwide- Assisted in month end closes to ensure all attorney time was correctly billed- Participated in year-end initiative to prepare all files for new financial year

Dulles,Va

- Provided support on various projects for the Insight team.- Was part of a team assisting a major financial institution perform a risk assessment in light of CCAR-DFAST requirements.- Assisted team leads with client process interviews, constructed workflow and process/control documentation, and conducted control testing.- Evaluated control efficiency, deficiencies, and control gaps in client processes.

- Considerable participation with the Business Partnership Coordinator regarding social media content- Assisted in various policy, marketing, and business development projects for various departments- Completed various research, development, and donation proposals as asked by the Executive Director- Played a very active role in the marketing analysis of the company brand image and improvement thereof

-Managed budget, inventory, and special orders-Managed College’s electrical infrastructure and was on-call manager for special events-Trained and supervised four student workers within the department O’Keefe Lumber and Landscaping

-Used power equipment to level and limb trees -Took part in a number of milling and construction projects and various daily business projects-Responsible for personal safety strategies for workers-Responsible for equipment inventory

Master Of Science, Business Analysis

Bachelor’S Degree, Liberal Arts; Philosophy And Theology

Activities and Societies: St. Genesius' Player's