Tom Markou Email & Phone Number

Texas, United States

Dfw

Led the America's region Network, Airline, and Desktop solutions Delivery team. Managed the overall Delivery relationships in the portfolio with internal / external customers and suppliers, providing leadership and expertise in Delivery matters for opportunities, and on-going projects to the geography. Oversaw portfolio implementation, led staff, managed the budget, and supported the design and integration of business solutions.• Guided complex projects and ensured compliance with SITA-wide PMO governance.• Built world-class delivery team.• Exceeded corporate objective of delivery of on-time projects, and lead time to deliver• Successfully oversaw $65m of project delivery revenue in the portfolio with a 90% on time delivery of projects as measured by the SITA PMO.• Strategically planned the implementation of a centrally located Activation team for SDWAN deployments of key customers in the region.• Mentored team and served as the customer sponsor contact for successful deliveries of key programs.• Actively managed the project portfolio (revenue forecast, resource capacity, and IT budget) and provided regular management status reporting to Executive management.• Developed and tracked performance metrics; scheduled risk and financial performance of assigned portfolio of programs/projects.• Established opportunities to make efficiencies or improvements and recommend to the PMO leadership team• Formed and maintained relationships with Finance, Legal, Purchasing, Vendor Management, 3rd Party Service Providers, IT Delivery & IT Support Managers• Partnered with others to manage and solve prioritization conflicts, resource issues, scheduling issues, and exceptions• Advanced staff skills through mentorship and training.• Enhanced relationships and expertise to provide continued value-add services.

Washington D.C. Metro Area

Dallas/Fort Worth Area

Education record

Telecommunications Management