Assigned to critical initiatives to assume ownership in matching existing requirements to stakeholder requests, validating the development framework for on-time delivery, and fostering stakeholder relationships to improve business to IT engagement. Develop Visio, Business Requirements Documents, and Functional Design Specification artifacts to ensure cross-program agreement of deliverables.

SAFe® Product Manager for 10 Product Owners across 13 different systems supporting the Lead to Order value stream. Led cross-functional efforts with System Architects and Release Train Engineers to coordinate and develop program backlogs for roadmap initiatives. Facilitated quarterly PI Planning sessions across Sales Enablement to garner agreement on timeline and deliverables between IT and business stakeholders.

Designed the vendor management end to end processes to improve the customer experience. Implemented technology and process solutions, and actively represented the stakeholder in all aspects of the project.

SCRUM Product Owner charged with feature and user story development, stakeholder management, backlog prioritization, and sprint planning for the ordering system. Partnered the business and IT to accelerate collaboration and guided the cadence of all SCRUM/Agile ceremonies.

Lead Product Owner for five SCRUM teams responsible for implementing a new, fully custom $8 million quoting tool. Primary Subject Matter Expert in the organization’s transformation from a hybrid Waterfall structure, to the SCRUM/Agile methodology.

Successfully led a team of six Business Analysts to transform the Personal Markets Property Claims Operations. Wrote and evaluated complex business requirements. Analyzed and documented in depth business problems, and coordinated upgrades and roll outs. Developed and implemented business-testing strategies. Coordinated upgrades and roll outs of projects. Worked directly with Home Office Senior Management, Regional Management, Software Developers, 3rd Party Vendors, and Quality Assurance teams throughout the System Development Life Cycle. Monitored Quality Assurance processes to ensure outstanding work quality. Influenced other groups, and served as the lead to successfully implement major projects.

Used business and technical knowledge to participate in the re-engineering of business operations to improve business results. Evaluated business requirements and assisted in the modeling of data and system requirements. Developed test plans, and tested new system behaviors. Successfully met the challenges of constantly changing and growing products.