- Spearheading the design and development of a robust, omni-channel messaging service as a core feature of the GTG CRM platform, enhancing multi-channel communication for local businesses and integrating WebSocket support for real-time chat functionality.- Developing a scalable microservices architecture using gRPC for inter-service communication and RESTful APIs for frontend access, leveraging CI/CD pipelines on AWS for seamless deployment.- Establishing observability and monitoring practices with tools like VictoriaMetrics, Loki, and Jaeger, ensuring system reliability and performance.- Actively collaborating with stakeholders through Figma design reviews and strategic discussions to align technical solutions with business objectives.