Thomas Gray Email & Phone Number

•Achieve Business plan goals and objectives for service department•Create, post and finalize repair orders - invoices•Audit work orders for completeness and accuracy prior to customer billing•Maintain accurate records for the department and follow the manufacturer’s warranty and policy requirements •Track scheduling, inventory (hours), work orders (new, open and closed)•Maintain all management reports necessary to audit the performance of the department•Customer Satisfaction is a priority, any Customer inconveniences, complaints or misunderstandings are handled •Provide leadership role regarding the justification for, then the recruitment, screening, hiring, training and development of service and office personnel related to branch•Coordinate the Service Department training needs and requirements•Monthly department meetings (workmanship, performance, publications, announcements)•Perform other duties or functions as directed by management in line with the objectives of the company

•Processes all paperwork associated with Service agreements, including agreement setups•Processes approved work orders•Prepares accurate customer billings on a daily and weekly basis•Assistance with procuring necessary materials, equipment, rentals and subcontractors•Handling office tasks, such as filing, setting up for meetings and reordering supplies•Data entry into our NDS system •Providing real-time scheduling support by booking appointments and preventing conflicts•Following up with and Customers to explain invoices and scheduling issues•Generate reports•Maintain polite and professional communication via phone, e-mail and mail•Assist with monthly and quarterly billing•Proofing documents for accuracy•Making travel arrangements, such as making hotel and reservations for training programs•Maintains payroll information by directing the collection, calculation, and entering of data.• Updates payroll records by reviewing and approving changes

Pottsville

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations, 3.93

Graphic Design