Tommy Hooks Email & Phone Number

Control operational costs and identify measures to cut wastes. Creat detailed reports on weekly, monthly and annual revenues and expenses. Implement policies and protocols that will maintain future restaurant operations. Deliver store sales and financial objectives by removing any barriers to success. Drive key business indicators (e.g., sales, labor, COGS). Schedule daily labor requirements that meet the needs of the business to provide great customer service experiences. Drive ideas, thoughts, and solutions that result in increased productivity, higher retention, and improved operations.

San Jose, Ca

Responsible for the overall guest service of the hotel; maintained an organized efficient Front Desk operation. Supervise day-to-day activities of thr front desk , bell, and van driver's staff. Mentored and lead employees to improve productivity and overall satisfaction. Ensured departments produced outstanding customer survival results through networking. Coordinating staffing and payroll to conform with productivity and budgetary standards. Preparing payroll schedules monitors actual vs. budget payroll activities.

Seaside, California, United States

Established performance objectives for associates, and analyzed performance reports finding ways to improve operation. Interfacing and coordinating activity with Operations Manager to develop and manage change. Established and maintained effective and collaborative working relationships with carriers, plant managers, and internal customers. Managing and developing staff for advancement and promotions within the organization. Responsible for the utilization of equipment with recommendations to management for improvement.

Responsible for the overall guest service of the hotel; maintained an organized and efficient Front Desk operation. Supervise day-to-day activities of the front desk, bell, and van driver's staff. Mentored and lead employee's to improve productivity and overall satisfaction. Ensures departments produced outstanding customer survival results through networking. Coordinating staffing and payroll to conform with productivity and budgetary standards. Preparing payroll schedules monitors actual vs. payroll activities.

Automobile/Automotive Mechanics Technology/Technician

Associate Of Science - As, Business Administration And Management, General