Resolution Team Leader
CurrentResponsible for technical resolution oversight of Critical Situations with stakeholders including sales, executives, and direct customers.
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@us.ibm.com
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Tommy Hooks is listed as Resolution Team Leader at IBM at IBM, a with 512090 employees, based in Raleigh-Durham-Chapel Hill Area, United States. AeroLeads shows a work email signal at us.ibm.com and a matched LinkedIn profile for Tommy Hooks.
Tommy Hooks previously worked as Resolution Team Leader at Ibm and Project Manager at Ibm. Tommy Hooks studied at North Carolina State University.
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Project Manager with over 20 years of IT experience, including 15 years leading Product Engineering and Development Teams; preceded by 5 years as a Senior Technical Lead Support Engineer.Comprehensive understanding of the end to end problem resolution process, crisis management, timely communication to customers and executive-level stakeholders. Adept at maintaining a focus on moving issues forward in complex and challenging environments involving worldwide cultures.Proficient at corporate organization, attention to detail, and creating effective processes which create an environment consisting of high morale as well as streamlining costs.Leading and participating in leading international medical missions to communities in need.
Listed skills include Servers, Program Management, Cloud Computing, Data Center, and 33 others.
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Responsible for technical resolution oversight of Critical Situations with stakeholders including sales, executives, and direct customers.
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Experience:2005-2018 IBM Senior Project Manager and Technical Team Leader: Led several independent teams of senior/L3 Product Engineers responsible for solving all Worldwide escalated issues on IBM’s System x Intel/Power platforms. The IBM Product Engineer team acts as a hub and interacts directly, meaningfully and regularly with Sales/Marketing, Technical Support and Documentation, Development, Test, Quality, Manufacturing, Legal, Performance, Field Parts/Repair and Customers. These teams owned a diverse catalog of products consisting of everything from standalone servers, clouds, clusters/supercomputers, solutions, storage, and networking products; from both the hardware and software aspects; as well as interoperability.
Raleigh, North Carolina, United States
https://www.travelyourtruth.com/
Responsible for oversight and general day to day operations of individual clinics around the world involving upward of 100 total individuals, including medical and non-medical volunteers, translators, security personnel, and local government officials.
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Tommy Hooks works for IBM.
Tommy Hooks is listed as Resolution Team Leader at IBM at IBM.
AeroLeads has found 1 work email signal at @us.ibm.com for Tommy Hooks at IBM.
Tommy Hooks is based in Raleigh-Durham-Chapel Hill Area, United States while working with IBM.
Tommy Hooks has worked for Ibm, Positive Influence Marketing, Travel Your Truth, and International Medical Relief.
Tommy Hooks's colleagues at IBM include Shabih Hasan, Damião Junior, Lauryn Omeike, Sudhir Singh, and Joe Decker.
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Tommy Hooks studied at North Carolina State University.
Tommy Hooks is listed with skills including Servers, Program Management, Cloud Computing, Data Center, Integration, Linux, Hardware, and It Service Management.
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