Tommy Lynch Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

• Maintain a working knowledge of multiple commercial 3d Printing processes such as Carbon DLS, DMLS, Binderjet, FDM, HP MJF, PolyJet, SLA, SLS, and other technologies as they emerge.
• Advise customers on optimal technology and material selections to meet their production requirements.
• Work with service bureaus across the US to match customer needs with manufacturing capabilities.

Raleigh-Durham, North Carolina Area

• Advised customers on Direct Metal Laser Sintering manufacturing including materials, R&D efforts, design for manufacturing and post processing.
• Created departmental structure and policies to maximize throughput while maintaining >98% customer satisfaction.
• Interfaced with high profile clients as technical expert to sell the value proposition of all Proto Labs services.
• Work with outsourced vendors as needed, and verify documentation complies with contract requirements.
• Documentation development and maintenance including Standard Operating Procedures, Training Materials, and Work Instructions to comply with AS9100 requirements.
• Built a team of Applications Specialists and Engineers for metal additive manufacturing.

Raleigh-Durham, North Carolina Area

• Reviewed and processed RFQ’s, Statements of Work, technical drawings, and purchase orders.
• Coordinated with cross functional team to develop overall production schedule and quality plans for Aerospace and Medical production contracts.
• Monitored production progress for scheduling, budgeting and customer updates.
• Work directly with sales reps and Stategic Account Managers to drive new business growth.
• Identified inefficiencies for continuous improvement efforts in software and production.
• Created 3D printing training materials for sales force of 60 employees.

Raleigh-Durham, North Carolina Area

• Reviewed customer requests and recommend best flow control solutions for petrochemical, power generation, and nuclear applications.
• Worked with Flowserve Quality Assurance, Purchasing, and Manufacturing to be the technical expert for proposals and contracts.
• Wrote bills of material and quality plans complying with contract specifications.
• Evaluate nonconforming product, and coordinate resources for proper resolution.

Raleigh, NC

• Monitored orders through all stages of production and provided milestone updates.
• Administered government/public utility contracts and complied with payment and production schedules.
• Processed RMA’s as needed and resolved customer complaints.
• Provided technical and administrative support to outside sales staff.
• Served domestic and international customers.

Raleigh-Durham, North Carolina Area

• Acted as a main point of contact for several high profile clients.
• Assigned best methods for manufacturing (e.g. Stereolithography, Selective Laser Sintering, RTV molding, injection molding, Thermoform, etc.)
• Generate quotes and enter PO’s received via email, online order system, phone or fax.

Raleigh-Durham, North Carolina Area

• Supervised 20+ full-time and part-time employees in finishing department.
• Developed departmental workflows and standard operating procedures to maximize throughput and minimize scrap.

Bachelor Of Science (Bs)

Education record