Tom Macdonald Email & Phone Number

Boston, Massachusetts, United States

Healthcare IT Leaders (Mass. Department of Education) Dec. 2021-PresentProgram Coordinator- School Covid TestingManage Covid testing program implementation at district and school levels. Interpret and enforce state guidelines and protocols. Coordinate with site health contacts and school administrations to order supplies and determine staffing needs. Plan and manage training and schedules of onsite testing teams. Escalate and follow through on program issues and questions.

Boston, Massachusetts, United States

Perform outreach interviews with newly diagnosed cases or contacts exposed to cases. Ensure strict adherence to evolving protocols when collecting demographic, symptomology, and exposure details. Help cases identify close contacts and report on potential clusters. Perform case investigation by calling businesses, schools, or other entities as required. Perform Home Assessment and request resources to assure people and households remain safe during their quarantine period.Required Skills: Interact professionally with culturally diverse individuals; offer empathy for distressed individuals; learn and apply evolving protocols accurately; handle confidential information with discretion

Greater Boston Area

Provided project management on contracted Statements of Work (SOW). Assembled internal project teams, developed work breakdown, and engaged with client on project plan. Took on strategic or high-profile projects outside normal group focus. Mentored team and supported group-wide initiatives. Devised project approach on POCs with new Linked Data and Graph technology products.• Led new initiative marketing Project Management as a Service, meeting specific contract deliverables for Professional Services group tasked with implementing projects earning $250K in revenue.• Managed day-to-day global upgrade of key FX application, partnering with product and process teams, creating procedures and tracking plan, and guiding implementation team’s new upgrade specialist’s role.

Greater Boston Area

Led rollouts of Wealth Management platform to large and high-touch clients. Updated stakeholders and programs. Assisted in delivery of group-wide programs as assigned. Managed projects covering over 15K end-users for clients ranging from large institutions (Fidelity, Charles Schwab, PNC Bank) to small and medium sized financial management firms.• Partnered with internal resources and clients, ensuring accurate entitlements, timely installations, and effective training.

Greater Boston Area

Provided dedicated support for strategic clients across all financial products. Partnered with internal resources on escalated issues with product, systems, and desktop support. Managed product upgrades and migrations along with new product rollouts. Held regular service reviews with client management.