Tommy Mclaughlin Email & Phone Number

Bellevue, Wa

My role as a Product Sales Specialist for Collaboration is to bring value to my customers, partners and internal teams by engaging and evangelizing Cisco Collaboration Portfolio.The Collaboration PSS roll is a technology consultant that works with customer teams to understand their business needs and workflows. Only after understanding the needs and wants can Cisco apply solutions to simplify, enhance and enable all users to work the way they choose but still leverage Enterprise Grade… Show more My role as a Product Sales Specialist for Collaboration is to bring value to my customers, partners and internal teams by engaging and evangelizing Cisco Collaboration Portfolio.The Collaboration PSS roll is a technology consultant that works with customer teams to understand their business needs and workflows. Only after understanding the needs and wants can Cisco apply solutions to simplify, enhance and enable all users to work the way they choose but still leverage Enterprise Grade technologies that are synonymous across all platforms. Being a dynamic speaker and personality while addressing both technical and non-technical aspects across a wide range of individuals creates a deep trust and relationship that shows the customer Cisco understands and cares.• 4 out of 5 years of 100+% Quota Attainment• Collaboration PSS covering Northwest Select, Northwest Territory and now covering West Manufacturing Squad• Collaboration Lead for Direct Touch Customers• Assist Partner Practice with quoting, training, designing and presenting• Knowledge over entire Cisco Collaboration Product Portfolio• Lead on the Collaboration AM CAD for the West Show less

Greater New Orleans Area

• Lead Engineer for Direct Touch Customers across multiple verticals• Assist Partner Practice with quoting, training, designing and presenting • Knowledge over entire Enterprise/Commercial Cisco Product Portfolio• Specialization in Collaboration, Data Center, Wireless and Reoccurring Offers, Deep Specialty in Contact Center, Generalist over entire product portfolio• Lead on the Collaboration CAD Team• Co-Chair of UC Competitive Training for CSA• Wireless and SDA Champion… Show more • Lead Engineer for Direct Touch Customers across multiple verticals• Assist Partner Practice with quoting, training, designing and presenting • Knowledge over entire Enterprise/Commercial Cisco Product Portfolio• Specialization in Collaboration, Data Center, Wireless and Reoccurring Offers, Deep Specialty in Contact Center, Generalist over entire product portfolio• Lead on the Collaboration CAD Team• Co-Chair of UC Competitive Training for CSA• Wireless and SDA Champion for CSA • Commercial Voice of the SE Member• Gulf States Select SE of the Quarter Multiple Times• Collaboration SE of the Quarter Multiple Times• 2 years over 100% of AM Quota • 111% Attainment of Goal for Region for FY18 Show less

Greater Seattle Area

My role as a Pre Sales System Engineer is to bring value to my customer so that they are able to address their needs through a certified and valid solution. Solutions can range from a basic network gear addition to a reconfiguration and re-architecting of their entire network. Technology and the demands on a network or IT staff are changing rapidly which requires a System Engineer to be a proactive participant in customer accounts to make sure the customer is always in front of a trend or need.… Show more My role as a Pre Sales System Engineer is to bring value to my customer so that they are able to address their needs through a certified and valid solution. Solutions can range from a basic network gear addition to a reconfiguration and re-architecting of their entire network. Technology and the demands on a network or IT staff are changing rapidly which requires a System Engineer to be a proactive participant in customer accounts to make sure the customer is always in front of a trend or need. Being a dynamic speaker and personality while addressing both technical and non-technical aspects across a wide range of individuals creates a deep trust and relationship that shows the customer the System Engineer is a part of their company and cares about their needs. A great System Engineer is seen as a trusted advisor and consultant. My specialities include Cisco Unified Collaboration (includes Voice, Video, IM, Presence, Web Communication, SIP, and more) and Contact Center management and administration. I am a generalist across all Cisco technologies including Route, Switch, Servers, Data Center Networking, Wireless, Cloud based Technologies and Securities. • Northwest Territory System Engineer • Lead Engineer for Direct Touch Customers• Assist Partner Practice with quoting, training, designing and presenting • Knowledge over entire Enterprise/Commercial Cisco Product Portfolio• UC lead for region, specialized in Contact Center, Generalist over entire product portfolio Show less

San Francisco Bay Area

My primary role is as a Pre Sales System Engineer with a Generalist skill set across the entire Cisco product portfolio. My speciality focus is on Unified Collaboration which encompasses Voice, Video, IM & Presence, Endpoints, Conferencing and Cloud based UC solutions. I currently work with hundreds of customers in the SMB to Mid Market space to help develop solutions to their technical and line of business challenges. Technology changes and advancement require the SE to be proactive in account… Show more My primary role is as a Pre Sales System Engineer with a Generalist skill set across the entire Cisco product portfolio. My speciality focus is on Unified Collaboration which encompasses Voice, Video, IM & Presence, Endpoints, Conferencing and Cloud based UC solutions. I currently work with hundreds of customers in the SMB to Mid Market space to help develop solutions to their technical and line of business challenges. Technology changes and advancement require the SE to be proactive in account management, dynamic speaker in front of technical & non-technical audience and to have the ability to drive deep relationships within both customers and partners. • Bay Area Territory System Engineer • Lead Engineer for Direct Touch Customers• Assist Partner Practice with quoting, training, designing and presenting • Knowledge over entire Enterprise/Commercial Cisco Product Portfolio• UC lead for region, specialized in Contact Center, Generalist over entire product portfolio• Created UC demo processes for AMs and SEs• Created UC simplified messaging for AMs and SEs• Bay Area Territory Region SE of the Year for Fiscal Year 2012• Multiple time recipient of WATO SE of Quarter and/or UC SE of the Quarter• Project Manager of SE Transition and Leadership Development Program Case Study• SE Transition and Leadership Develop Program (STLDP) Team Lead• 3 years over 100% of Quota Show less

Muncie, Indiana Area

My role was to create, grow and develop a pro services organization to encompass the Dialer and IVR services of Ontario Systems. Ontario Systems dynamic software needs to be analyzed and reviewed to verify that the interaction between the agents, clients and customers. The Contact Center (including Dialer and IVR) is the main revenue generating capability and needs to be running at optimal efficiency to accomplish client tasks. The challenges within this position was the breadth of customers as… Show more My role was to create, grow and develop a pro services organization to encompass the Dialer and IVR services of Ontario Systems. Ontario Systems dynamic software needs to be analyzed and reviewed to verify that the interaction between the agents, clients and customers. The Contact Center (including Dialer and IVR) is the main revenue generating capability and needs to be running at optimal efficiency to accomplish client tasks. The challenges within this position was the breadth of customers as well as the intricacies of the software that fed into the dialer/IVR system. • Created and Developed the Telephony Pro Services position• Created, Developed and Wrote all Telephony Pro Services Installation and Configuration Processes• Created, Developed and Wrote all Telephony Pro Services Statement of Work Templates• Managed and performed all Telephony Pro Services Projects including Installation, Configuration, Consulting and Training• Developed Project Plans that included customer call flows, load balancing and step by step guides to accomplish task • Worked with over 90 customers on their telephony projects• Worked on internal projects to create new software and telephony directions• Member of the SIP SME Team Show less

• Nortel Engineer for Six Strategic Value Added Resellers • Enterprise Voice and Data Focused• Develop and Distribute Training on Nortel Products including Product Knowledge Transfer, Configuration Training, and General Technology Training for Strategic VAR Sales and Engineering• Assist in Responses to Request for Proposals and Requests for Informaiton

• Southeast WAN Architect Team Member• SMB, WLAN and WAN Training Focus• Extensive Knowledge of Nortel Data and Voice Portfolio• Lead Engineer for 50 plus Direct Touch Accounts• Lead Engineer for 150 plus Partner and Channel Accounts• Lab Manager – Configure all Demo and Presentation Equipment• Office Network Manager – Configure Voice and Data Equipment on Production Network• Demo Lead – Configure Demo equipment to be taken to customer sites• 3 Straight Years of… Show more • Southeast WAN Architect Team Member• SMB, WLAN and WAN Training Focus• Extensive Knowledge of Nortel Data and Voice Portfolio• Lead Engineer for 50 plus Direct Touch Accounts• Lead Engineer for 150 plus Partner and Channel Accounts• Lab Manager – Configure all Demo and Presentation Equipment• Office Network Manager – Configure Voice and Data Equipment on Production Network• Demo Lead – Configure Demo equipment to be taken to customer sites• 3 Straight Years of 100% or more Quota Achievement Show less

• Extensive Microsoft O/S - 98, 2000, NT, XP and Office Programs Support• Macintosh 8, 9, and 10 O/S Support• Hardware Support for Faculty and Staff• Desktop Support for Faculty and Staff• Network Support for Faculty and Staff

• First Video Coordinator at Eastern Michigan University• Filmed and edited all football practices and games• Coordinated day to day operations, hotel setup, and Equipment Ordering for video department• Supervised and trained a four member staff• Maintained and repaired video equipment • Coordinated all meals for fall camp, road games, and home games• Assisted in all aspects of travel plans, banquet, and day to day scheduling for the football team

• Filmed football practices, games, and press conferences• Digital and Beta filming and editing• Directed all video for head coach meetings and kicking meetings• Arranged and directed all video for all meetings at hotels during away games• Set up all meeting rooms during away games

• Teacher assistant for Special Studies Program in CAPP• Web page design for CAPP• Special assignments for director of CAPP as well as a CAPP promotional presentation

• Filmed football practices and games• Filmed men’s and women’s varsity basketball home games• Filmed men’s varsity hockey home games• Digital and Beta filming and editing• First four year student video assistant• First letter winner for video coordination• Filmed 2001 and 2002 University of Notre Dame weightlifting training video

Bachelor Of Arts, Double Major: Film And Television & Computer Applications

Master Of Science, Center Of Information And Communication Sciences