Tommy Mclaughlin Email & Phone Number

Bellevue, WA

• My role as a Product Sales Specialist for Collaboration is to bring value to my customers, partners and internal teams by engaging and evangelizing Cisco Collaboration Portfolio.The Collaboration PSS roll is a.
• 4 out of 5 years of 100+% Quota Attainment
• Collaboration PSS covering Northwest Select, Northwest Territory and now covering West Manufacturing Squad
• Collaboration Lead for Direct Touch Customers
• Assist Partner Practice with quoting, training, designing and presenting
• Knowledge over entire Cisco Collaboration Product Portfolio

Greater New Orleans Area

• Lead Engineer for Direct Touch Customers across multiple verticals
• Assist Partner Practice with quoting, training, designing and presenting
• Knowledge over entire Enterprise/Commercial Cisco Product Portfolio
• Specialization in Collaboration, Data Center, Wireless and Reoccurring Offers, Deep Specialty in Contact Center, Generalist over entire product portfolio
• Lead on the Collaboration CAD Team
• Co-Chair of UC Competitive Training for CSA

Greater Seattle Area

• My role as a Pre Sales System Engineer is to bring value to my customer so that they are able to address their needs through a certified and valid solution. Solutions can range from a basic network gear addition to a.
• Northwest Territory System Engineer
• Lead Engineer for Direct Touch Customers
• Assist Partner Practice with quoting, training, designing and presenting
• Knowledge over entire Enterprise/Commercial Cisco Product Portfolio
• UC lead for region, specialized in Contact Center, Generalist over entire product portfolio Show less

San Francisco Bay Area

• My primary role is as a Pre Sales System Engineer with a Generalist skill set across the entire Cisco product portfolio. My speciality focus is on Unified Collaboration which encompasses Voice, Video, IM & Presence.
• Bay Area Territory System Engineer
• Lead Engineer for Direct Touch Customers
• Assist Partner Practice with quoting, training, designing and presenting
• Knowledge over entire Enterprise/Commercial Cisco Product Portfolio
• UC lead for region, specialized in Contact Center, Generalist over entire product portfolio

Muncie, Indiana Area

• My role was to create, grow and develop a pro services organization to encompass the Dialer and IVR services of Ontario Systems. Ontario Systems dynamic software needs to be analyzed and reviewed to verify that the.
• Created and Developed the Telephony Pro Services position
• Created, Developed and Wrote all Telephony Pro Services Installation and Configuration Processes
• Created, Developed and Wrote all Telephony Pro Services Statement of Work Templates
• Managed and performed all Telephony Pro Services Projects including Installation, Configuration, Consulting and Training
• Developed Project Plans that included customer call flows, load balancing and step by step guides to accomplish task

• Nortel Engineer for Six Strategic Value Added Resellers
• Enterprise Voice and Data Focused
• Develop and Distribute Training on Nortel Products including Product Knowledge Transfer, Configuration Training, and General Technology Training for Strategic VAR Sales and Engineering
• Assist in Responses to Request for Proposals and Requests for Informaiton

• Southeast WAN Architect Team Member
• SMB, WLAN and WAN Training Focus
• Extensive Knowledge of Nortel Data and Voice Portfolio
• Lead Engineer for 50 plus Direct Touch Accounts
• Lead Engineer for 150 plus Partner and Channel Accounts
• Lab Manager – Configure all Demo and Presentation Equipment

• Extensive Microsoft O/S - 98, 2000, NT, XP and Office Programs Support
• Macintosh 8, 9, and 10 O/S Support
• Hardware Support for Faculty and Staff
• Desktop Support for Faculty and Staff
• Network Support for Faculty and Staff

• First Video Coordinator at Eastern Michigan University
• Filmed and edited all football practices and games
• Coordinated day to day operations, hotel setup, and Equipment Ordering for video department
• Supervised and trained a four member staff
• Maintained and repaired video equipment
• Coordinated all meals for fall camp, road games, and home games

• Filmed football practices, games, and press conferences
• Digital and Beta filming and editing
• Directed all video for head coach meetings and kicking meetings
• Arranged and directed all video for all meetings at hotels during away games
• Set up all meeting rooms during away games

• Teacher assistant for Special Studies Program in CAPP
• Web page design for CAPP
• Special assignments for director of CAPP as well as a CAPP promotional presentation

• Filmed football practices and games
• Filmed men’s and women’s varsity basketball home games
• Filmed men’s varsity hockey home games
• Digital and Beta filming and editing
• First four year student video assistant
• First letter winner for video coordination

Bachelor Of Arts, Double Major: Film And Television & Computer Applications

Master Of Science, Center Of Information And Communication Sciences