Tommy Smith Email & Phone Number

•Developed and Support Enterprise Agile Transformation Strategies and Execution in alignment with organizational goals•Developed Executive Governance Policies to support and foster Agile Transformation organizational changes•Embed with Delivery Teams to effectively assess opportunities in Product Management and Engineering Practices•Designed and Facilitated Agile Training, Boot Camps for Business, IT, Executives and Scrum Teams•Managed Business Process Improvement Projects to strengthen client organization policies and minimize waste

•Managed Healthcare Product Enhancement Initiatives (eMAR, Meaning Use CQI, Mobile platform conversion)•Served as Product Owner and Scrum Master Coach and Training Lead to support Agile Transformation Initiatives•Managed Executive Governance group to drive effective prioritization, ensure alignment with product roadmap(s)•Administered and Supported Key Engineering practices and Work Management Tools with a focus on Leadership visibility •Mentored Product Management and Implementation groups to improve focus on client value

•Managed Enterprise Data Management/ Architecture Program Initiatives, Milestones and Budget using Agile methodology •Managed Enterprise Architectural project teams for Cloud Migration Strategies and Master Data Management•Lead mixed role engineering and business teams through each step in the software development lifecycle•Partnered with leadership to establish Product Roadmaps for Big Data, Cloud Migration, Customer 360•Facilitated and supported organizational change to Product Ownership

Brentwood, Tn

•Managed mixed role, multi-location team of Direct Report Account Executives, Technical Analysts and Implementations Staff•Developed and Maintained Standards for reporting, reconciliation policy, fulfillment processes and support •Worked with Sales, IT, Operations and Accounting Business Units to properly position and utilize Comdata's suite of products •Coordinated and Lead multiple cross-sales and cross-departmental projects simultaneously as project manager•Produced Project/Process Documentation and served as SME for senior leadership initiatives in motion•Supported and served as Technical Lead on multiple cross-departmental projects simultaneously •Produced Project/Process Documentation and served as SME for senior leadership initiatives in motion

Brentwood, Tn

•Facilitated PCI compliant connectivity, Reporting and Maintenance support for Payroll and Expense Solutions (ETL, FTP, API)•Developed custom SQL Packages for financial/maintenance reporting and maintenance solutions for large accounts •Managed internal financial processes and reporting based on SAS 70 / ISO 9000 compliance standards•Leveraged interpersonal skills to function as technical liaison between internal business units and/or customers•Managed internal financial processes and reporting based on SAS 70 / ISO 9000 compliance standards•Leveraged interpersonal skills to function as technical liaison between internal business units and/or customers

Nashville, Tn

•Managed team performance, applying mentoring and training based on key performance indicators•Managed escalated technical issues and executed ad hoc policy audits providing immediate feedback •Developed, Maintained and Improved Dell policy and procedures relating to data security, customer experience and disclosure of intellectual property •Developed Queries and Reported on trends in key statistics to improve policy adherence •Provided technical onsite contractor support guidance on Dell Business HW/SW replacements and installs•Assessed statistical performance and effectiveness of Onsite customer support