Tommy Andersson Email & Phone Number

Sweden

Stockholm County, Sweden

• Monitor and provide daily/weekly reports and statistics case follow ups
• Monitor tickets for assigned clients and contractors to ensure accuracy and quality between the organisations
• Quality assurance and development within the department
• Coordinate cases between teams and contractors
• Drive problem investigations and resolution together with the team and/or client as required
• Staff responsibility including - full time employees - IT consultants - Interviews and hiring - Department budget/financial responsibility - Contractor responsibilities - 1.2.1 - etc.

Stockholm, Sweden

• Provide first level End User support and resolution to IT technical issues.
• Properly diagnose issues and route unresolved issues to the next level of support
• Guide users through IT technical problem solving process
• Accurately document user’s information in ticketing system during and after each call

County Wicklow, Ireland

• Part time acting in the TV show Vikings as extra. Boot camp - Stage combat
• Learned the basic skills of armed combat
• Understand the mechanics of fight scenes
• Learned important safety factors necessary for fight scenes in bigger scales.
• Learned how to build dramatic tension

County Dublin, Ireland

• Lead Generation
• Generating and qualifying new sales leads for the NBS and ETO teams
• Distributing opportunities to relevant sales teams.
• Enriching qualified leads with relevant information for sales representatives.
• Prospecting the Nordic and Benelux markets for high quality leads.
• Verifying website functionality and usability.

County Dublin, Ireland

• Overall order management & Order fulfillment
• Process orders in JBL
• Monitor and follow up on the complete Order to Deliver process for the Nordics
• Preparation of orders
• Credit handling
• Provide price quotations to local sales offices / distributors on request,

Mckinley Hill, Taguig / Manila, Philippines

• Technical support/Server support for Shell/7Eleven, Pressbyrån and Narvesen in Sweden and Norway
• Control over FuelServers
• General customer support
• Support for Pos and Back Office servers.
• Troubleshooting Cash management solutions (iCASH)
• Worked with Storepoint office and Storepoint positive

Dublin, County Dublin, Ireland

• Assistant Team Leader for the Swedish pool
• Assist with weekly schedules and daily line managing
• Assist with daily/weekly/monthly reporting
• Take on Ad Hoc tasks delegated from managers and team leaders
• Participate in preparation for GDF (Global Delivery Framework) assessment
• Assist with meeting targets for all deliverables including SLAs, Quality, IMKD etc.

Oslo Area, Norway

• NorgesGruppen is a Norwegian grocery wholesaling group that include Ultra (changed name to MENY), Meny supermarkets, Kiwi, Joker, Bunnpris and Deli Deluca. My day to day work included -
• Department management
• Order management
• Wastage management
• Quality control
• Customer support

Drama And Dramatics/Theatre Arts, General

• Drama

Gymnasium, Communication And Media Studies