Tommy Berg Email and Phone Number

- Execute and lead offensive security operations, including penetration testing and vulnerability assessments, to proactively identify and mitigate cyber threats- Implement and manage defensive security technologies such as intrusion detection/prevention systems, endpoint protection and response, and security information and event management (SIEM) solutions- Lead incident response efforts during cyber security incidents- Responsible for Orbyt’s ISMS- Define and structure operational responsibilities for offensive and defensive security strategies, empowering managers and employees to fulfill their security duties effectively- Ensure that systems and processes always adhere to applicable laws, regulations, and agreements- Communicate with relevant authorities (Norwegian National Security Authority, Norwegian Data Protection Authority, and Police/law enforcement)- Responsible for the managerial review of information security (ISAE 3402, ISAE 3000, ISO 27001)- Responsible for leading the tasks of monitoring, measurement, analysis, evaluation, and continuous improvement- Ensure that Orbyt complies with applicable laws and regulations for data privacy and protection, including GDPR- Partner with the Operations Team to ensure the stable operation of the production environment, implementing robust cyber security measures

- Production Management in the Operational support department of EDIGard. Planning, organizing, directing and controlling of production activities- Incident Management lead- Security assessments/reporting- SLA monitoring and reporting- Supplier/Vendor management- Change order and process improvement- Priority customer point of contact

- Develop and implement training/expertise-refill (professional skill-based education) for the customer service part of the organization (~520 employees).- Develop, plan, execute and evaluate basic training for new employees.- Complete, independent responsibility for the national training activity.- Oversee present and foresee future necessities for education in regards to basic training for new employees and general training activity.- Develop and maintain the necessary quality, across all customer agents, competence developers and leaders- Help build, grow and maintain the network of customer-expertise-developers.

Competence developer at one of Telenor's largest call centers - 240 customer agents.Responsible for continuous competence enhancement measures, as well as the training of new employeesServing as a Competence Development Specialist at one of Telenor's largest call centers, overseeing a team of 240 customer service agents. Responsible for implementing and maintaining continuous competence enhancement measures, as well as providing training and onboarding for new employees.

Holding the position of Head of Department, with responsibilities including sales management and oversight, personnel management for a team of 25 employees, providing sales coaching, implementing quality assurance measures, and serving as a mentor.

Project work synchronously with the temporary position as Head of Department. This was an additional responsibility outside of my role as Head of Department.

Providing technical assistance to Telenor's fixed network customers, handling incoming customer inquiries, facilitating sales and resale of Telenor's products and services.