• Operated design software to provide customers with inspiration and solutions• Consistently exceeded targets on average by 5% with innovative upselling techniques and specialist product knowledge.• Successfully managed on average 3 projects a day and delivered all completed items by required deadlines.

I oversaw a team of 10 while maintaining productivity levels to achieve daily targets.• Specifically chosen to operate a new department.• Oversaw order escalations, prioritized client’s requirements and championed feedback to improve future experience.• Answered an average of 7+ calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders. Achieved 97% average customer satisfaction rating, surpassing the team goal, through prioritizing client’s requirements and championing feedback internally to improve future experience.• Pioneered new streamlined process to satisfy new government restrictions.

• Supervised customer relations and generated cost and time effective solutions.• Organized and prioritized internal requests to maximize output and achieve targets, maintaining a consistent business AOP.