Tommy L. Email & Phone Number

Cerritos, California, United States

• I oversee and manage relationships with the entire Mainstream/Mass Merchant sales channels including Club Stores including Costco and natural grocers such as Sprouts Farmers Market, as well as distributors, fulfillment providers, and brokers. • I led the effort to launch a direct business relationship with Costco and launched the JungKwanJang brand at Sprouts Farmers Market.• Plan and execute Korea Ginseng Corp’s mass merchant channel promotion plan, specifically the KGCUS Costco… Show more • I oversee and manage relationships with the entire Mainstream/Mass Merchant sales channels including Club Stores including Costco and natural grocers such as Sprouts Farmers Market, as well as distributors, fulfillment providers, and brokers. • I led the effort to launch a direct business relationship with Costco and launched the JungKwanJang brand at Sprouts Farmers Market.• Plan and execute Korea Ginseng Corp’s mass merchant channel promotion plan, specifically the KGCUS Costco promotion plan and CDS Demo plan, Sprouts promotion plan, and provide insight into our performance, utilizing data.• Grow existing product business as well as launch new lines in multiple store categories.• I presented and pitched our JungKwanJang product at Walmart HQ. Currently, pending results from line review.• Internally, I work in the Department of Business Innovation (Food and Beverage). Show less

Cerritos, California, United States

• Maintain accounts with Club Stores including Costco and natural grocers such as Sprouts Farmers Market.• Analyze and query Korea Ginseng Corp's sales data.• Coordinate the internal order and billing process using SAP ERP as well as proprietary internal systems.• Internally, I work in the Department of Business Innovation (Food and Beverage).

Gardena, California, United States

• Key administrative position. •Innovate the overall business process in areas of fulfillment operations (B2C & B2B) as well as the sales/marketing process. I successfully developed a partnership with a Business Global Fandom company, as a fulfillment provider, which was the first ever partnership with a fandom company in Hanjin’s history.•Analyze results to identify ways of maximizing sales and market penetration of current products. •Analyze monthly P/L (profit and loss) financial… Show more • Key administrative position. •Innovate the overall business process in areas of fulfillment operations (B2C & B2B) as well as the sales/marketing process. I successfully developed a partnership with a Business Global Fandom company, as a fulfillment provider, which was the first ever partnership with a fandom company in Hanjin’s history.•Analyze results to identify ways of maximizing sales and market penetration of current products. •Analyze monthly P/L (profit and loss) financial statements and identify methods to increase profits and reduce losses for the 3PL and Fulfillment department.•Perform Market Research and compile data related to the given assignment/project including current product market, customer demographics and interest, and factors influencing product demand.•Compile data related to competitors’ products such as pricing, sales, and marketing or distribution methodology.•Identify methods to reduce the operating costs via responsible procurement and strategic staffing placements. I reduced operating costs by 30% by researching, identifying, and procuring via new packaging vendors. Show less

Corona, California, United States

•Led the Global Specialty Fulfillment Asians @ Amazon Affinity Group as the Director of Marketing & Communications, as part of Amazon’s DEI initiatives.•Successfully launched the first Amazon Sub-Same Day (SSD) Amazon Robotics (AR) Facility in the Southern California Region serving Orange County, Los Angeles County and Riverside County. • Exceeded the annual goal of SHRINK rate reduction by approximately 120% by Q3 in 2022.•Led, conducted, and delivered results regarding… Show more •Led the Global Specialty Fulfillment Asians @ Amazon Affinity Group as the Director of Marketing & Communications, as part of Amazon’s DEI initiatives.•Successfully launched the first Amazon Sub-Same Day (SSD) Amazon Robotics (AR) Facility in the Southern California Region serving Orange County, Los Angeles County and Riverside County. • Exceeded the annual goal of SHRINK rate reduction by approximately 120% by Q3 in 2022.•Led, conducted, and delivered results regarding investigations of Theft, Fraud, and Workplace Violence/Critical Incidents•Prepared prompt and complete reports related to Workplace Violence, Theft, Fraud, Critical Incidents, and Process Improvement.• Served as the department's liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies, and the department’s performance.•Analyzed inventory shrinkage data, conducted security, and inventory audits, and identified trends to create actionable plans to mitigate risk.•Effectively partnered with internal customers in evaluating current and future security services, processes, and initiatives• Developed strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues with internal and external partners.•Developed projects while continuously improving physical security, processes, standards, training, and policies for future growth. Show less

Los Angeles, California, United States

• Worked: Fall 2019 and Fall 2020 Term.• Representing Orientation in a professional manner to campus partners, students, parents, and other program guests.• Facilitating and leading new student learning during selected activities and workshops.• Engaging and making conversation with new students and their families.• Acting as a knowledgeable resources for new students and their families to help them connect with people, offices, and services that can assist them with their… Show more • Worked: Fall 2019 and Fall 2020 Term.• Representing Orientation in a professional manner to campus partners, students, parents, and other program guests.• Facilitating and leading new student learning during selected activities and workshops.• Engaging and making conversation with new students and their families.• Acting as a knowledgeable resources for new students and their families to help them connect with people, offices, and services that can assist them with their needs.• Staffing informational booths during Orientation events.• Guiding student transitions from one Orientation event to the next.• Providing directions and answering questions for students and guests.• Supporting program logistics, including but not limited to set-up and clean-up, Orientation check-in, meals, resources fairs, and social events.• Preparing orientation materials for students and guests.• Lifting boxes of orientation materials, large sign frames, and table clothes during event preparation, set-up, and clean-up.• Completing other duties as assigned by Orientation staff.Website: https://orientation.lmu.edu/hireme/ Show less

Los Angeles, California, United States

• Professionally represent LMU Disability Support Services (DSS) to parents, faculty, and students, and incoming students by answering any questions, communicating with faculty for student accommodations, and etc.• Ensure confidentiality to adhere to Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA) regulations, by ensuring medical information release forms are signed by the student, shredding confidential documents on a timely… Show more • Professionally represent LMU Disability Support Services (DSS) to parents, faculty, and students, and incoming students by answering any questions, communicating with faculty for student accommodations, and etc.• Ensure confidentiality to adhere to Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA) regulations, by ensuring medical information release forms are signed by the student, shredding confidential documents on a timely basis, verifying student identity and etc.• Proctor student exams to accommodate and utilize screen recording software to preserve academic integrity, in compliance with the LMU Academic Honesty Policy.• Serve as a notetaker and upload class notes for students with disabilities, for select classes.• Scan confidential documents utilizing Etrieve, an online-based document management software.• Provide office tours of DSS and Academic Resource Center to potential incoming students to raise awareness of the different academic resources on campus to instill confidence of LMU.• Respond to emails as necessary.•Perform clerical duties as needed.•Website: https://academics.lmu.edu/dss/ Show less

Los Angeles, California, United States

•Organize important and confidential documents, files and invoices.•Lead, coordinate, and facilitate social and professional events that are key to the university marketing strategy to generate publicity.•Coordinate an annual overnight program for over 100 hundred admitted Asian and Pacific Islander students.•Manage recruitment, social media, and logistical paperwork.•Send mass communications and reminders to groups.•Provide Campus Tours to prospective students, families and… Show more •Organize important and confidential documents, files and invoices.•Lead, coordinate, and facilitate social and professional events that are key to the university marketing strategy to generate publicity.•Coordinate an annual overnight program for over 100 hundred admitted Asian and Pacific Islander students.•Manage recruitment, social media, and logistical paperwork.•Send mass communications and reminders to groups.•Provide Campus Tours to prospective students, families and VIP guests visiting campus.•Compile Excel Spreadsheet Data to produce data such as calculating the number of attendees that committed to LMU after their API Overnight Experience.•Occasionally, staff phone lines and answer any questions about LMU Admissions and/or student life.•Utilize Slate to run/update potential student information.•Perform clerical duties as needed. Show less

Los Angeles, California, United States

•Enforce Loyola Marymount University’s Parking and California Vehicle Code laws related to parking by issuing citations via T2 Flex software.•Explaining to drivers who have received a parking citation of their options in terms of payment and/or appealing the citation.•Providing conflict resolution for guests that are irate about receiving parking citations.•Setting up cones and barricades for special events.•Directing lost guests to their event location.•Providing traffic… Show more •Enforce Loyola Marymount University’s Parking and California Vehicle Code laws related to parking by issuing citations via T2 Flex software.•Explaining to drivers who have received a parking citation of their options in terms of payment and/or appealing the citation.•Providing conflict resolution for guests that are irate about receiving parking citations.•Setting up cones and barricades for special events.•Directing lost guests to their event location.•Providing traffic assistance to VIP guests to ensure optimal satisfaction and safety.Website: https://admin.lmu.edu/parking/ Show less

California, United States

Term Served: Summer 2020 (Virtual) June 08,2020-July 31,2020• Leading the effort to efficiently and effectively provide security services and asset protection (to include people,buildings,equipment,data, and intellectual property) through virtual means.• Attend daily live virtual lectures and workshops about Amazon Operations, work culture, leadership/management development, and to learn about different departments within Amazon.• Actively participate in cohort and group discussions… Show more Term Served: Summer 2020 (Virtual) June 08,2020-July 31,2020• Leading the effort to efficiently and effectively provide security services and asset protection (to include people,buildings,equipment,data, and intellectual property) through virtual means.• Attend daily live virtual lectures and workshops about Amazon Operations, work culture, leadership/management development, and to learn about different departments within Amazon.• Actively participate in cohort and group discussions by providing feedback and responses to questions.• Receive investigations and Loss Prevention training twice a week via live lectures, interactive workshops,one-on-one conversations with mentor, and through breakout rooms.• Work on TWO internship projects throughout the summer 2020 term. Both of these projects were to be presented in a cohort/panel setting. • The first internship project was an individual project that revolved around creating a new, innovative, and feasible business idea for Amazon. This project required intensive business strategy thinking and meeting with Amazon leaders to receive valuable feedback and form lasting professional connections. • The second internship project focused specifically on Loss Prevention. Although the exact details are confidential, under Amazon's NDA agreement; the project was to be a business idea that would assist with Loss Prevention operations and investigations. This required meeting with a Loss Prevention Manager mentor, conversing with Loss Prevention Specialists, and operations leaders to gather feedback and to create a Loss Prevention business idea.• Work on daily required online lessons through virtual classroom software and successfully complete the required modules, revolving around stat analysis topics, financial topics, leadership, and etc.• Submit daily reflections following lectures, prompt questions for the required reading book "Leaders Eat Last" by Simon Sinek, and ensure completion of assignments. Show less

Los Angeles County, California, United States

• Professionally assisting pro se litigants navigate, understand and complete court documents by explaining legal concepts and terminology to self-represented litigants in family law, specializing in cases regarding divorce, child custody, and visitation, in compliance with California Family Law Code.• Help litigants navigate LASC online Pro Bono legal document software and review their completed documents.• Providing professional assistance in dissolution (divorce) and… Show more • Professionally assisting pro se litigants navigate, understand and complete court documents by explaining legal concepts and terminology to self-represented litigants in family law, specializing in cases regarding divorce, child custody, and visitation, in compliance with California Family Law Code.• Help litigants navigate LASC online Pro Bono legal document software and review their completed documents.• Providing professional assistance in dissolution (divorce) and paternity workshops.• Translating documents and legal information to self-represented litigants that speak Korean.• Report the number of litigants helped on a daily basis.•. Assist in mailing documents to opposing party and/or opposing attorney and prepare Proof of Service.• Performing clerical duties as needed.Website: https://www.courts.ca.gov/justicecorps-la.htm Show less

Buena Park, California, United States

•Ensure the highest level of safety by performing safety checks and communicating to each guests about the rules and regulation of the assigned ride, in compliance with OSHA standards and Knott's Berry Farm policy.•Follow Standard Operating Procedures (SOP) with every action.•Provide optimal customer service to park guests and to provide accommodations to special needs guests, in compliance with American with Disabilities Act (ADA) regulations.•Professionally handle guest… Show more •Ensure the highest level of safety by performing safety checks and communicating to each guests about the rules and regulation of the assigned ride, in compliance with OSHA standards and Knott's Berry Farm policy.•Follow Standard Operating Procedures (SOP) with every action.•Provide optimal customer service to park guests and to provide accommodations to special needs guests, in compliance with American with Disabilities Act (ADA) regulations.•Professionally handle guest complaints, using conflict resolution skills and effective communication tactics.•Supervise and regulate the ride lines to provide the maximum level of efficiency, safety, and security.•Clean the park ride queue, surrounding facilities, and ride areas.•Perform lock-out and tag-out protocol during an emergency.•Occasionally, guide guests safely and be the information contact during mass events, like New Years Celebration.•Be open to supporting any ride area of the park when needed by offering cue control services and serve as a reliever.•Ultimately, brighten every park guest day through each direct and indirect contact.•Specific ride operated: Bigfoot Rapids (now known as Calico River Rapids) and Silver Bullet.•Special events worked:2017 Thanksgiving, Boysenberry Festival, Knott's Scary Farm, Knott's Spooky Farm, Knott's Merry Farm, and 2018 New Years. Show less

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Marketing, Graduated

Activities and Societies: •2020 LMU Asian and Pacific Islander Graduation Ceremony Undergraduate Speaker •LMU Korean American Student.

High School Diploma, Graduated

Activities and Societies: •Trinity Corporation Marketing Manager •Concert Band Trumpet First Chair •Varsity Golf Team Member •Her Servants.