Tommy Liu Email & Phone Number

San Francisco, California, United States

San Francisco, California

San Francisco, Ca

Provide front line technical support for MacBooks, iOS and Android devices, and Enterprise SaaS applications company wide.• Manage onboarding and offboarding equipment and workstations.• Provision/deprovision Enterprise SaaS application accounts.• Administer policies and software deployments via JAMF Pro and Apple DEP.• Manage Chromebit dashboard build-outs and programming.• Support and maintain conference room A/V systems and weekly meetings.• Procure and decommission IT equipment.

San Francisco, California

Managed and administered the Configuration Management Database (CMDB) and IT Service Management (ITSM) systems. Reviewed trending hardware and software utilization to determine procurement requirements and to maximize volume savings. Ensured hardware lifecycle and compliance.• Procured and managed over 7k assets valued at +$6m. Allocated annual hardware budget of $2M.• Ensured assets are optimally procured, received, tagged, deployed, and decommissioned.• Supervised IT Asset Management and Field Support team. Provisioned onboarding/offboarding equipment.• Negotiated optimal hardware pricing with vendors and developed quarterly inventory forecasts for review. Achieved average volume savings of 20% for year 2017.• Liaised between multiple stakeholders/teams to achieve efficient and cohesive daily operations.

San Francisco, Ca

Provided technical oversight on daily operations in campus computer labs while providing IT helpdesk support.• Managed all aspects of technology on 300+ computers in campus labs. Developed Mac and Windows OS images for campus labs. Maintained the Citrix virtual desktop environment.• Managed and trained staff to provide tier 1 support in the campus labs before escalation to tier 2 help desk support technicians.

Huntington Beach, Ca

Established contract standards for national implementation with private and Fortune 500 companies. Monitored compliance between client and branch offices nationwide.• Identified discrepancies in contracts and proposed solutions to all parties.• Served as liaison between client representatives, field personnel, and corporate partners.

Riverside, Ca

Developed and maintained department webpage content. Provided data analytics and propositions for trending web user experience/interface. Trained end-users on software required for daily operations.

Riverside, Ca

Provided client desktop computer support for fast pace medical environment. Trained staff on Microsoft SharePoint and newly implemented software. Managed content and developed campus health website.