Leadership and Management: - Led Tiffany & Co.'s launch in Vietnam, focusing on team development and market insights. - Provided guidance, support, and motivation to Client Advisors to achieve team goals. - Managed workforce planning, ensuring optimal resource allocation and skill alignment. - Oversaw project management activities and ensured adherence to budget and quality standards. - Responsible for roster management to ensure efficient workforce scheduling.Team Development and Performance Enhancement: - Conducted performance evaluations and offered tailored coaching to enhance team performance. - Identified training needs and implemented development programs to enhance team skills. - Proactively addressed challenges and conflicts to foster a positive work environment. - Facilitated effective communication and collaboration within the team and across departments.Client Relationship and Sales Strategies: - Dive deeply into understanding the client's needs to discover, build, and nurture long-lasting relationships. - Flexibly applied different strategies for various customer cases. - Used a wide range of methods to address client objections. - Studied client behavior in the market to boost sales. - Participated in high jewelry events and product training.Compliance and Standards Adherence: - Upheld compliance with company policies, procedures, and ethical standards.