Researched and delivered qualitative data on the company's Executive Sponsorship Program (“ESP”) to promote and drive adoption of winning strategies to increase customer satisfaction, decrease churn, and increase product adoption and revenue growth.Worked with cross functional teams to streamline and create consistent processes and documentation for a global ESP program to drive a scalable engagement model.Moderated and led a fireside chat with the VP of Technology Partnerships.Conducted User Acceptance Testing for Salesforce Lightning through TestRail.

Maximized sales by delivering efficient and knowledgeable customer service.Identified by management as a quick learner, creative problem solver, and hardworking; asked to train new employees within a month of being hired. Received “Goals Crushed” awards for exemplary work and excellent customer service.

Successfully executed digital fulfillment orders to deliver on sales goals and meet productivity metrics.Gained experience and knowledge in retail business fundamentals, including sales trends and digital guest traffic patterns, inventory management, operational processes and efficiencies.