Tommy Taylor Email & Phone Number

United Kingdom

Glasgow, Scotland, United Kingdom

Luss, By Alexandria, Scotland

Responsible for process and control on major Business Process Outsourcing contracts to ensure an effective operation to meet targets for revenue, profit and business growth.

Worked on Global Business Transformation Projects, leading multi-country teams on strategic corporate programs and major European and global projects, delivering on complex business process transformation initiatives, from pre-concept through to deployment.

Project Manager working on eBusiness Business Partner programs, then became manager of a team of Project Managers responsible for Customer Fulfillment programs and eCommerce deployments.

Responsible for the installed base and new business Business Continuity & Recovery Services customers in the territory, leading a team of Service Managers and Account Managers to successfully meet their business targets.

Sold Maintenance Services to customers and business partners in Scotland, progressing to an Account Management role selling Integrated Technology Services to cross platform, cross-industry customers.

Joined IBM in 1984 and progressed through roles in Manufacturing in Greenock, Scotland until 1987, moved to the Warwick, England location gaining experience in Customer Services, Business Administration and Finance & Business Controls roles, before moving to the Financial Services organisation based in Edinburgh in 1992. In 1993, moved into the Global Services organisation and a Contract Management role based in Glasgow.