Tom Naylor

Tom Naylor Email and Phone Number

Sr. Manager Implementation @ BambooHR
lindon, utah, united states
Tom Naylor's Location
Salt Lake City Metropolitan Area, United States
Tom Naylor's Contact Details

Tom Naylor personal email

n/a

Tom Naylor phone numbers

About Tom Naylor

Forward-thinking leader accomplished at leading and measuring effective customer success teams, developing strategic relationships with key partners and decision makers, and successfully managing projects that facilitate customer success initiatives. Proven track record of measuring and achieving customer satisfaction and retention. Successful in optimizing and implementing process changes to improve overall customer experience. Skills:• Effective leader of customer success teams• Measuring customer success initiatives• Building and maintaining strategic account relationships• Experience with SaaS and hosted services• Project management• Professional written and verbal communication • Process optimization and improvements• Strong technical background • Business acumen• Creative problem solving skills• Vendor management

Tom Naylor's Current Company Details
BambooHR

Bamboohr

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Sr. Manager Implementation
lindon, utah, united states
Website:
bamboohr.com
Employees:
724
Tom Naylor Work Experience Details
  • Bamboohr
    Manager - Implementations
    Bamboohr Jan 2021 - Present
    Lindon, Utah, United States
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  • Fis
    Project Manager - Implementation
    Fis Sep 2016 - Jan 2021
    Greater Salt Lake City Area
    • Develop project plans to implement, upgrade, or modify customer solutions.• Establish best practices to keep project tasks on schedule.• Manage time allocations and expectations for team members.• Manage projects averaging 200K in implementation fees.• Collaborate with internal and external resources to successfully keep projects on schedule.
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  • Weave Hq
    Customer Success Manager
    Weave Hq Nov 2015 - Sep 2016
    Lehi, Ut
    • Member of Weave's original Customer Success Team.• Decreased customer churn by driving value through regular business reviews, developing and implementing plans to resolve issues, and consistent collaboration with resolution teams.
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  • Gartner/Burton Group (Acquired By Gartner)
    Director
    Gartner/Burton Group (Acquired By Gartner) Oct 2003 - Aug 2015
    Midvale, Ut
    • Successfully led a team that increased customer awareness and engagement by 20%.• Coached and mentored a customer success team that averaged 81% to 90% customer retention.• Developed and maintained metrics on customer success initiatives to drive focus and change.• Developed and implemented proactive customer initiatives that increased customer outreach by 200%.• Conducted daily collaboration with key internal business partners to ensure customer engagement with and value recognition of Gartner’s research services.• Grew a services team from eight individuals to 15 individuals and supported contract value that grew from $20 million to over $50 million within a 24 month period.• Initiated the scope, design, and testing of automated processes that decreased manual processing by 85% and improved customer response time from 24 hours to five minutes. • Part of a team that built, customized, and tested a new SaaS CRM implementation (Salesforce).• Managed the vendor relationship for a hosted (SaaS) conference registration system.• Oversaw the registration functionality and implementation for 12 strategic conferences, including six international conferences.
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  • Ikano Communications
    Director, Project Management
    Ikano Communications Nov 2001 - Sep 2003
    Greater Salt Lake City Area
    • Led a team of project and account managers that implemented hosted ISP services for strategic partners. • Gained a strong understanding of hosted services (SaaS, PaaS).
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  • Critical Path/Dotone Corporation (Acquired By Critical Path)
    Project/Account Manager
    Critical Path/Dotone Corporation (Acquired By Critical Path) 1997 - 2001
    Greater Salt Lake City Area
    • Successfully disbanded, within two months, over 100 customers from a retiring service and migrated many to other Critical Path hosted messaging services.• Sold and managed the implementation of custom messaging solutions.• Researched and wrote response to major RFP that won a large outsourced messaging contract worth over 300K annually.
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  • Corel Corporation
    Service Account Manager
    Corel Corporation 1996 - 1997
    Orem, Ut
    • Managed strategic relationships with key account in the Southeast United States to ensure their service/support issues were resolved.• Maintained strong partnership with internal teams to successfully manage customer escalations.
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  • Novell, Inc./Wordperfect Corporation (Acquired By Novell, Inc.)
    Service Account Manager/Team Leader
    Novell, Inc./Wordperfect Corporation (Acquired By Novell, Inc.) 1989 - 1996
    Orem, Ut/Provo, Ut
    • Managed strategic relationships with key account in the Southeast United States to ensure their service/support issues were resolved.• Maintained strong partnership with internal teams to successfully manage customer escalations.• Led the 2nd Tier service team for all of WordPerfect's international affiliates.
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Tom Naylor Skills

Leadership Team Leadership Leadership Development Account Management Business Analysis Project Management Program Management Process Improvement Business Development Vendor Management Metric Development Metrics Reporting Job Coaching Management Crm Team Building Integration Security Customer Service New Business Development Professional Services Training Saas Strategy Salesforce.com Cloud Computing Client Retention Programs Software As A Service Customer Relationship Management

Tom Naylor Education Details

Frequently Asked Questions about Tom Naylor

What company does Tom Naylor work for?

Tom Naylor works for Bamboohr

What is Tom Naylor's role at the current company?

Tom Naylor's current role is Sr. Manager Implementation.

What is Tom Naylor's email address?

Tom Naylor's email address is to****@****bal.com

What is Tom Naylor's direct phone number?

Tom Naylor's direct phone number is (203) 964*****

What schools did Tom Naylor attend?

Tom Naylor attended Brigham Young University.

What are some of Tom Naylor's interests?

Tom Naylor has interest in Poverty Alleviation, Education.

What skills is Tom Naylor known for?

Tom Naylor has skills like Leadership, Team Leadership, Leadership Development, Account Management, Business Analysis, Project Management, Program Management, Process Improvement, Business Development, Vendor Management, Metric Development, Metrics Reporting.

Who are Tom Naylor's colleagues?

Tom Naylor's colleagues are Heather Milhaupt, London S., Amber Mackris, Fpc, Hassan Nahse, Stephanie Uata, Sariah Anderson, Amber Payne.

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