Act as liaison between clients, customers, other internal IT organizations and external IT vendors;Act as liaison between MCAT support team in Abu-Dhabi and Mubadala office Location in Rio de Janeiro;Assist IT/Regional Network team as needed granting all IT assets in office are in readiness state;Ensure timely user notification of maintenance requirements and effects on system availability;Recommend and implement new standards, policies and documentation for end-user devices and IT processes;Report and deploy all tasks and duties requested by local and overseas management;Test and support activities (overtime) to Office and IT Assets;Desktop Services (Laptop/VDI Build Management, Patching) ;End User Computing Services (Helpdesk, Asset Management & Onsite Support);Help automate IT support infrastructure as per Abu-Dhabi IT best practices;Own all aspects of end user support: Hardware, systems, software, and administration;Own all aspects of provisioning, supporting and training employees in various desktop systems;Provide phone, email, in-person, and on-call support to Mubadala staff in Rio de Janeiro (physically or remote via SFB or phone);Support to different kinds of assets of local users or travelers;Fully document all cases in incident tracking software and escalate to appropriate MCAT member;Local management of all IT resources and systems;Network Asset Management N1;Primary and secondary management of IT expenses (Capex and Opex);Quotation of IT equipment and miscellaneous;Support and troubleshoot with principle IT service providers (Data, Voice, Suppor Contract, Supplies, etc);Telecom Asset Management N1;

Contractor at Mubadala Capital.

• Application service sustainment and support tools: OpenShift, Weblogic, Apache Tomcat, Apache HTTP, Nginx, Nexus, Jenkins, GitLab, OTRS, Atlasian Confluence, DokuWiki and Password Vault (TeamPass);• Virtualized server administration: VMware vSphere 6.5;• Command line and Scripts: Prompt Command, Ansible, PowerShell 5, Bat, VBS and Shell Scripts;• Other activities: Backup routines, environment sanitation, troubleshooting, call answering, participation in improvement projects and new projects, create and maintain technical procedures, participation in environment changes (RDM) and move data center and distribution systems packages (Tasy Delphi and Java /WPD /MVSoul and among other systems)• Engages in small scale projects from proposal stage to implementation and delivery stage.• Ensures that critical business systems continue to run efficiently with optimum performance• Adheres to all standards of confidentiality and security

Follow-up of the projects of the company from the design phase, through development, homologation and entry into production. Support in the involvement of the operations teams to provide the necessary infrastructure for the projects. Transition from projects to operations team, measuring deadlines, efforts and related costs. Definition of processes and preparation of documents, so the operations team can support the systems after the start of production.

Ensures that appropriate procedures are defined and executed for Event ManagementPartners with Onsite Support and Service Managers to ensure networks and security systems are up-to-dateTracks all requests via the designated Event Management systemRecords progress and makes regular reports to IT Training and Staffing ManagerImplements, supports, uses, and communicates existing best practice policies and proceduresWorks with decision makers, stakeholders, and clients to define business requirements, system goals and help resolve client issuesAdheres to all standards of confidentiality and securityActs as a mentor to junior members of the team or contractorsSustains computer operating systems on various host computersEnsures that critical business systems continue to run efficiently with optimum performanceManages backup, data recovery, user access and security functionsUpdates operating systems and patches to supported release levels for OS and database environmentsManages all the components of the distributed services as per the defined scopes including hardware, operating system, software, and processesRecommends specific hardware/software for different solutions and provides estimated pricing and purchase ordersPrograms scripts to automate simple tasks within established standardsEstablishes general security network requirements and audits systems to ensure complianceProvides outside of office hours support for critical systems recovery as deemed necessary.Follows closely the current defined IT processed for Change Management, Configuration Management and Incident Management.Engages in small scale projects from proposal stage to implementation and delivery stage.Provides proper documentation on various tasks being carried over ranging from technical documentations to end user training and hand over documentations.Monitors and updates IT security elementsHelps supervise, mentor and schedule the daily duties of assigned contractors

Activities: Management and monitoring of Windows 2000/2003/2008 Server servers, Linux Servers, support network and users, their devices and platforms. Installation and physical planning of the local network and interconnectivity of branches.

IT Intern at Business Incubator (Genesis Institute).

Hardware Support Intern