Tomoko Nimura Email & Phone Number

Singapore

- Building and managing relationships with stakeholders (internal and client facing)- Possessing excellent client service skills, remain calm, patient, empathetic, and polite in all situations- Able to communicate effectively in highly technical terms as well as in the simplest terms, adjusted to suit the capacity of the requester- Having an analytical.

Singapore

• Be responsible for all technical issues that escalate from end-user customers and to act as thefirst point of contact. If unable to resolve the customer’s issue, escalate to other departmentsfurther investigation
• Provide high quality support, by having good product knowledge and understanding customer’sissues, and to investigate via phone / email or remote access
• Share escalations, knowledge and learning within the global support team to enhance the qualityand… Show more
• Share escalations, knowledge and learning within the global support team to enhance the qualityand efficiency of customer support
• Bridge between sales team and Japanese partners to fill the cultural and language gap
• Have knowledge in Microsoft SQL Server and Oracle Show less

Singapore

• Responsible for managing cooperate customer accounts – act as a primary liaison and regularfollow-ups with customers via email, phone and face to face meeting.
• Responsible for troubleshooting customer’s enquiry, and if necessary, communicate andcoordinate with internal departments
• Responsible for providing regular software training to clients in English and Japanese
• Assisting sales team – assisting pre-sales and post sales

Singapore

• Assist various teams during project and provide technical guidance and assistance as needed.
• Manage scope, effort / cost, schedule, and quality, while continuously identifying and mitigatingunderlying risks.
• Collaborate with stakeholders to elicit and review Requirements and Design.
• Oversee development, test, deployment, and support. Communicate status with stakeholders andresolve issues in a timely manner.
• Software projects include ERP and CRM software.

New Zealand

• Responsible for generating high quality statistics for analytical purposes.
• Responsible for analysing and interpreting the data with accuracy.
• Generate analysis reports

Postgraduate Diploma, Statistics

Bachelor'S Degree, Statistics