Tomoko Nimura Email & Phone Number

Singapore

- Building and managing relationships with stakeholders (internal and client facing)- Possessing excellent client service skills, remain calm, patient, empathetic, and polite in all situations- Able to communicate effectively in highly technical terms as well as in the simplest terms, adjusted to suit the capacity of the requester- Having an analytical mind, familiar with problem solving and with an eye for detail- Able to use effective questioning and logical troubleshooting… Show more - Building and managing relationships with stakeholders (internal and client facing)- Possessing excellent client service skills, remain calm, patient, empathetic, and polite in all situations- Able to communicate effectively in highly technical terms as well as in the simplest terms, adjusted to suit the capacity of the requester- Having an analytical mind, familiar with problem solving and with an eye for detail- Able to use effective questioning and logical troubleshooting techniques to identify the root-cause of issues- Knowledge in the Payments or Financial industries- Having good understanding of relational databases- Writing queries from scratch in SQL- Manipulating API requests through Postman Show less

Singapore

● Be responsible for all technical issues that escalate from end-user customers and to act as thefirst point of contact. If unable to resolve the customer’s issue, escalate to other departmentsfurther investigation● Provide high quality support, by having good product knowledge and understanding customer’sissues, and to investigate via phone / email or remote access● Share escalations, knowledge and learning within the global support team to enhance the qualityand… Show more ● Be responsible for all technical issues that escalate from end-user customers and to act as thefirst point of contact. If unable to resolve the customer’s issue, escalate to other departmentsfurther investigation● Provide high quality support, by having good product knowledge and understanding customer’sissues, and to investigate via phone / email or remote access● Share escalations, knowledge and learning within the global support team to enhance the qualityand efficiency of customer support● Bridge between sales team and Japanese partners to fill the cultural and language gap● Have knowledge in Microsoft SQL Server and Oracle Show less

Singapore

● Responsible for managing cooperate customer accounts – act as a primary liaison and regularfollow-ups with customers via email, phone and face to face meeting.● Responsible for troubleshooting customer’s enquiry, and if necessary, communicate andcoordinate with internal departments● Responsible for providing regular software training to clients in English and Japanese● Assisting sales team – assisting pre-sales and post sales

Singapore

● Assist various teams during project and provide technical guidance and assistance as needed.● Manage scope, effort / cost, schedule, and quality, while continuously identifying and mitigatingunderlying risks.● Collaborate with stakeholders to elicit and review Requirements and Design.● Oversee development, test, deployment, and support. Communicate status with stakeholders andresolve issues in a timely manner.● Software projects include ERP and CRM software.

New Zealand

● Responsible for generating high quality statistics for analytical purposes.● Responsible for analysing and interpreting the data with accuracy.● Generate analysis reports

Postgraduate Diploma, Statistics

Bachelor'S Degree, Statistics