Manage Visual Voicemail through Google Play Store for Android Smartphones using Agile Methodologies.• Launched updates for marketing plans supporting 122 Smartphone models and approximately 15M clients. Maintained vendor relations with Samsung, LG, HTC, Sony, ZTE, Nokia, Motorola, Kyocera, Huawei, ASUS, & BlackBerry.• Established requirements for engineering team and launched 24 application releases in Google Play (2012 - 2017) for Android OS updates/new features, ensuring performance and compliance.• Created, managed and tracked results for annual $500K VVM Life Cycle budget.• Developed and performed successful Federal ADA compliance accessibility testing for VVM and NumberSync apps. • Monitored and responded to Google Play customer comments regarding functionality for VVM which resulted in an increase in the apps Google Play rating.• Identified defects and worked with engineering and development team for prompt resolution.• Executed new device/release testing with Internal and OEM engineering teams, to ensure defect free launch. • Retired Voicemail to Text Service, migrated approximately 5K customers to Enhanced Voicemail, ensured compliance and addressed needs for ADA customers affected.• Launched BlackBerry Rate Plans to support BlackBerry Visual Voicemail service.

Managed vendors; Ericsson, Nuance and Vesta in support of the GoPhone Product.• Managed and performed testing for international rates/changes supporting over 50 countries per request.• Validated monthly vendor invoices, resolved variances and authorized payments in excess of $2M monthly.• Launched the Military Donation Project - Care to Connect Program, total of $370K successfully donated to soldiers overseas to call home and connect with family and friends.• Successfully led a reports migration of 75 reports to a new platform. 22 reports were eliminated in the process for additional cost savings.

Managed/provisioned cards sold by Wal-Mart and wholesale distribution channels with West Interactive. Supported 560 plans and over 3,000 rate tables.• Realized $800K in expense reductions through contract consolidation initiatives. • Negotiated a price reduction for Directory Assistance calls from $0.235 to $0.19 per call.• Launched Info To Go, a user-friendly access to Directory Assistance in under 3 weeks; average launch time 12 weeks. • Realized $450k in cost savings, identified incorrect charges and created a new DA trial. • Migrated 6 Point of Sale Activation Circuits into AT&T platform, eliminating re-occurring vendor costs.• Shortened 12 call prompts from the Prepaid Card Platform to realize access savings.• Successfully lead a call record reconciliation effort between AT&T and its Prepaid vendor. The monthly call record variance was reduced from over 450K call records to approximately 10.

Managed vendor relations with Excell, T-Netix, Evercom, VAC and Cincinnati Bell to meet budget objectives. • Reused recording equipment and avoided a capital expenditure of $1M.• Negotiated payphone commission payment process with Verizon, saving $400K/QTR. • Implemented security controls reducing payment refunds by 31%.• Successfully certified 2 Prison vendors to submit billing records electronically, eliminating a manual tape process.• Transitioned inmate calling vendor to Purchase of Receivables model reducing bad debt by 28%.

Led team of 2 Staff Managers. Responsible for all vendor payment validation for WorldNet, VOIP, and Easylink Services. Managed Directory Assistance vendor functions and forecasted center capacity. Led team to install capacity for Wal-Mart Prepaid Card. Realized account audit cost savings worth $3M; negotiated 12% contract reduction. Corrected a $4M dollar a month error, guiding charges to the proper account. Identified disconnect method, realizing $500K monthly savings and $600K in refunds. Expedited T1 deployment to meet demands at 140% of initial Wal-Mart forecast capacity. Validated vendor invoices from Excell, VDR, and CFW - annual payments worth $150M. Expedited vendor payments realized annual cost savings to AT&T worth $385K. Identified invoice error resulting in cost savings worth $500K. Developed vendor invoice validation policy for PrePaid Calling Card $12.5M Contract.

Developed and managed capital budget. Performed business case review to ensure initiatives justified expenditure, working closely with Business Development and Product teams. Avoided new capital expenditure worth $25M by reusing existing equipment. Investigated and identified network cost reductions resulting in annual savings of $25M.

Selected and participated on AT&T/NCR Merger Team, migrating over 50 VAR accounts. Supervised 19 Reps. Managed over $15M in client claims/credits in Labor Union office. Achieved over $20M savings as a result of proving claims in AT&T's favor. Hired at initial start up. Developed process flows for stock balancing, claims and credits. Group grew to 12 employees within 1 year; provided system training and employee development.