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A Client Experience leader with the ability to grow revenues, forge long term relationships and exceed service delivery expectations to achieve goals. My strength is delivering both top and bottom line results through the creation of business expansion opportunities and mutually beneficial relationships with our clients, prospects and partners with consistent over performance to quota.I have hands-on experience with: Analytics, Data, HW, SW, SaaS, Security, Services and VoIP to the Financial Services, Healthcare, Gov/Ed, Energy and Telecom markets. I have certifications with: Avaya, Cisco, Citrix, Microsoft, Saleforce and VMware solutions and I have been successful in both Fortune 500 and IPO start-up companies as both a team leader and an individual contributor.
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VeleraWindsor, Co, Us -
Rvp Contact Center SolutionsVelera Oct 2016 - PresentSt Petersburg, Florida, UsVelera (Previously PSCU/Co-op Solutions) is the nation’s premier payments Credit Union Service Organization (CUSO). A cooperative that is built, owned and governed by credit unions, Velera provides card transaction processing, ID fraud prevention, digital payments, loyalty rewards, data analytics and world-class 24/7/365 Contact Centers. Velera services 4,000+ financial institutions with $1.3 billion in revenues.At Velera, I am responsible for helping both our existing and prospective Credit Union member owners to define, select and then implement their Member Experience strategies. Velera provides world-class Contact Center Services for BCP, Over-Flow and After-Hours support. I've earned Velera's Top Sales Performance Leader 2x and in 2024 secured $40m in total revenue. -
Director Credit Union SalesExperian Information Solutions 2011 - 2016Costa Mesa, Ca, UsExperian is a global leader in providing information, analytical tools and marketing services to help manage risk & reward of commercial and financial decisions to make businesses more profitable.At Experian, I held both sales leadership and individual contributor roles. My primary focus was driving the expansion of our Credit Union Market through the development of long-term relationships and new solutions. I led a team of experienced professionals focused on selling solutions to the Financial Services marketplace with consistent over-performance of 120%+ YOY increased revenue growth. -
Director Channel SalesIsi Telemanagement Solutions 2008 - 2011Chicago, Illinois, UsISI is a global software and services firm that provides business intelligence applications to measure productivity, reduce expenses and meet regulatory compliance for voice, data, wireless and video. At ISI, I managed Reseller and System Integration Partner relationships including recruitment, training, lead generation and performance. I successfully converted clients from an on-premise model to SaaS cloud hosting to increase recurring revenues. Key Accounts sold include; JPM/Chase, Centura HC, Baker Hughes, Omnicare, State of OR, US National Guard and the US DOJ. -
Director Sales & OperationsMaron Structure Technologies 2006 - 2008Niles, Illinois, UsMaron (now Netrix) is a national Systems Integration firm that implements and resells technology for voice, data, security and data centers; including Avaya, Cisco, Citrix, Fortinet, Microsoft and VMware. At Maron, I led a team of professionals who sold network technology; including VoIP, Network Data and Security. I managed VAR Partner Relationships with Avaya, Cisco, Citrix, Microsoft and VMware to increase revenues and awareness. Key Accounts sold include: Northern Trust, Wrigley, CHA, IDOT, City of Aurora, Morningstar and American Imaging. -
Director Crm ConsultingAlliance Technology Group 2004 - 2006Hanover, Md, UsATG (now Netrix) is a technology Consulting and Systems Integration firm that provides solutions for mid-market organizations. Practice areas included: Accounting, CRM, Network Services and Cisco VoIP. At ATG, I sold and managed CRM projects which included planning, design, data conversion, training, launch and optimization. I led consulting engagements on CRM strategies for: Act!, SalesLogix, MS Dynamics and Siebel deployments. Key Accounts consulted to include: Enovation, Fuji USA, Right Field Solutions, Acquity Group, and the City of Alsip. -
Director Contact Center OperationsTranscore 2001 - 2004Nashville, Tn, UsTransCore is a global provider of technology-based online services and products enabling customers to manage their transportation logistics systems, asset tracking capabilities and RFID transactions. At TransCore, I led a 125 FTE headcount Call Center handling in/outbound calls for Internet, PC, voice and wireless products that serviced 20,000 client accounts for all sales, customer service, technical support and credit & collections. I led the implementation of a Siebel CRM enterprise conversion that deployed both Avaya CTI and Oracle financials for a better overall Client Experience. -
Director Ww Sales OperationsCorillian 1998 - 2001UsCorillian (sold to CheckFree now Fiserv) is a start-up provider of online payment solutions enabling banks, credit unions and other financial service companies to deploy digital internet consumer transactions. At Corillian, I supported the CheckFree and MSFT Alliances for Online Payments and recruited VARs for our Global expansion. I implemented SalesLogix CRM application to improve global our EPS forecasting accuracy and timeliness. Key Accounts supported include: Bank One, Huntington Bank, M&I, Visa Interactive and Baxter Credit Union. Managed Inside Sales Team for cross selling and lead generation. -
Director Us Sales OperationsVerifone Systems Inc 1990 - 1998New York, Ny, UsVeriFone is a global provider of emerging technologies for electronic payments and value-added services at the point of sale for the financial, retail, hospitality, petroleum, government and healthcare industries. At VeriFone, I led the order to cash process and EPS revenue forecasting by product line, vertical market and regional sales teams. I supported an Alliance Program (Build, Buy or Partner) to extend our solutions, markets and geographic reach. I administered the business relationships with major Card Associations, Transaction Processors and ISOs / Resellers and led expansion into Emerging Markets.
Tom Petrick Skills
Tom Petrick Education Details
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Quinlan School Of Business, Loyola University ChicagoMarketing / Sales -
Illinois State UniversityFinancial Management
Frequently Asked Questions about Tom Petrick
What company does Tom Petrick work for?
Tom Petrick works for Velera
What is Tom Petrick's role at the current company?
Tom Petrick's current role is Client Experience Strategist.
What is Tom Petrick's email address?
Tom Petrick's email address is to****@****hoo.com
What is Tom Petrick's direct phone number?
Tom Petrick's direct phone number is (800) 443*****
What schools did Tom Petrick attend?
Tom Petrick attended Quinlan School Of Business, Loyola University Chicago, Illinois State University.
What skills is Tom Petrick known for?
Tom Petrick has skills like Solution Selling, New Business Development, Sales Management, Lead Generation, Sales Operations, Business Development, Saas, Entrepreneurship, Data Analysis.
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