Tom Price Email & Phone Number

Stafford, Gb

• Maintain an ongoing relationship with some of our biggest customers, driving a consistent customer experience• Ensure our customers derive business value from Aternity's DEM platform by painting a vision and path to success by identifying and driving key use cases• Build success plans, tying product capabilities to the customer’s desired outcomes, including goals and KPIs for measuring progress• Help drive incremental revenue by working closely with the sales teams to strategize on paths to expanding our platform footprint within covered accounts• Ensure timely renewals of contracts• Coordinate closely with the project management team and professional services team to ensure successful delivery of projects and a smooth consistent engagement• Perform periodic assessments of progress and report successes and challenges to internal and external stakeholders• Escalate opportunities, challenges and roadblocks to internal stakeholders, coordinating a cross-functional effort to ensure timely attention to key activities

• Maintain an ongoing relationship with some of our biggest customers, driving a consistent customer experience• Ensure our customers derive business value from Aternity's DEM platform by painting a vision and path to success by identifying and driving key use cases• Build success plans, tying product capabilities to the customer’s desired outcomes, including goals and KPIs for measuring progress• Help drive incremental revenue by working closely with the sales teams to strategize on paths to expanding our platform footprint within covered accounts• Ensure timely renewals of contracts• Coordinate closely with the project management team and professional services team to ensure successful delivery of projects and a smooth consistent engagement• Perform periodic assessments of progress and report successes and challenges to internal and external stakeholders• Escalate opportunities, challenges and roadblocks to internal stakeholders, coordinating a cross-functional effort to ensure timely attention to key activities

Emea

The overall role of the Ivanti TRM is to cement a close working relationship between Ivanti and the customer helping them to strategically develop their adoption of Ivanti technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within Ivanti.Overall main accountabilities- Develop a strong, positive strategic relationship with the customer.- Provide knowledge transfer workshops of Ivanti UWM products, functionality and troublshooting.- Assist with the escalation of support incidents through resolution.- Assist in the escalation of support queries to the relevant channels.- Assist in the creation of customer feature requests as a conduit to product management.- Ratify customer projects and provide guidance around further projects / upgrades.- Develop and mature customer processes for Ivanti products- Health Check of Ivanti deployments- Develop and align a comprehensive account plan with the customer, documenting customer environment, expectations, priorities and technology deployment roadmap.- Develop a good understanding of the customer environment and use this knowledge to proactively drive improvements and efficiencies within Customer environment.- Advise the customer on technical best-practices as their Ivanti trusted adviser.- Use your in-depth knowledge of the customer environment to uncover additional AppSense product sales opportunities.- Maintain a great understanding of IT Trends, security threats and technology updates. Other Responsibilities:- Creation and Delivery of Partner Training Certification programme for Ivanti User Workspace Manager- Creation of Training Content on Ivanti Global Academy- Review and Update Ivanti Certification Exam Content

Ivanti formerly AppSense- Assist Project Managers in writing the scope of work and technical assumptions of the Statements of Work or if performed by a provider confirm these two aspects.- Perform consultation, implementation, documentation, and knowledge transfer for billable engagements.- Design and implementation of AppSense solutions that integrate with various desktop and application delivery technologies of customers’ choice.- Provide technical reviews and reviews of both existing and potential manufacturers for their technical competency.- Guidance and recommendations on fully resilient infrastructure setup and software configuration on large scale, multi-site deployments.- Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate.- Work with the Professional Services organisation to maintain both company and department goals.- Maintain and develop knowledge of the AppSense solutions portfolio and specific practice area offerings.- Conduct consulting engagements and deliver solutions in a timely and effective manner.- Assist in the development of AppSense service offerings, including definition of tasks, deliverables and standard estimates.- Help to document best practices in developing and deploying AppSense solutions, and feed them into our knowledge base for reuse by customers and partners.

Daresbury

Preparing and writing technical test plans and tests for the companies test repository whilst mentoring fellow Software Testers and Training offshore test team.Develops and executes reusable and maintainable automated scripts, executing functional and system level testing of products across all platforms to test various features.Designs and Configures Infrastructure for Enterprise ready performance load testing for AppSense DesktopNow products on technology platforms including:- VMWare VSphere- Citrix Provisioning Services- Citrix XenApp- Citrix XenDesktop- Citrix NetScaler- Mongo DB- SQL Replication- Visual Studio Load Testing Framework

Daresbury

Preparing, writing and executing technical test plans and tests for the companies test repositoryImplementing, configuring and integration testing of AppSense Environment Manager along side:- Citrix XenApp (MetaFrame XP, Presentation Server 4.5, XenApp 5, XenApp 6.5)- Citrix XenDesktop (5.6 and 7)- Citrix XenDesktop Hosted Applications- Citrix NetScaler- Microsoft App-V (4.6 and 5)- VMWare ThinApp (4.x and 5)- VMWare View- Microsoft Remote Desktop Services- Microsoft SQL Merge Replication- Microsoft SQL Mirroring- Microsoft SQL Always On- SCCM (2010 and 2012)- PowerShell- VBScript

Atherstone

Main Roles and Responsibilities• Responsible for 3rd level support of Windows Server-based systems globally within TNT Express• Support of all Windows Server-based systems• Support of Citrix environments used for end-user application delivery• Administrative tasks to maintain the integrity of the Windows Server systems• Use of chosen tools to aid support and administrative work, such as CA ITCM• Provide in-depth analysis and remedial plans to assist with continual improvement of the Windows environment• Experience of business continuity and disaster recovery procedures.

- Successful document retention / compliance implementation including records management, automatic classification and automatic document processing- Upgraded environments initially from 9.5 to 9.7.1- Implemented and successfully tested Disaster Recovery for ECM 9.7.1- Designed and built multiple global solutions within ECM Livelink, utilising Workflow, ESign, Attributes, Webreports and Records Management- Investigated and built proof of concepts for global federated search, looking at Autonomy, IBM Omniview and Google search appliance.- Effective supplier management- Gap analysis- Patch management- Single Sign on design and implementation- Business process design and documentation

Bsc Hons Computing Science, Computing

Activities and Societies: Football Team

A Level'S, Ict, Physics, Chemistry, Maths

Gcse