Conduct customer-tailored data collection, including operator interviews.Monitor, map, and report on changes to key operator networks.Provide insights and recommendations for terminal development projects.

Responsible for all aspects of the Ground Operation while ensuring excellent customer service and a safe operation is maintained.Revamped Harbour Air's freight service structure to better meet the requirements of our customers. The introduction of a dimensional weight pricing structure had also lead to a year-over-year revenue increase of over 20%.Lead the launch of route to Kelowna.Inspire a positive working environment emphasizing Harbour Air values among staff and promote employee engagement.Recruit and train seasonal employees for our busy summer season.Assisted in the ordering and launch of our new Customer Service Agent uniforms.Work with local hotels to ensure that their concierges are up to date on Harbour Air’s current offerings.

Monitor associate performance to ensure the shift is maintaining the highest standard.Modify day-to-day staffing plans, accounting for volume fluctuations, to ensure to the most efficient level of staffing.Optimize routing to maximize customer delivery success, while minimizing on road variable costs.Train and develop new Managers and Shift Assistants.Assisted in the planning and launch of Same Day Deliveries in the Vancouver area.

Oversaw courier operations in West Vancouver, North Vancouver and Burnaby and Clerical Operations at the Burnaby Depot.Interacted directly with customers to ensure any service issues and shipment traces were resolved.Reviewed courier delivery routes, utilizing Geotab Tracking Software, and recommended modifications to ensure each route was being completed in the most efficient manner.Investigated and validated shipments missing delivery scanning and acquired Proof of Delivery.Purolator Defensive Driving Trainer.Purolator Diversity & Inclusion Council Chair (Pacific Region)

Responsible for the oversight of 45 unionized workers, ensuring SOPs are followed and On-Time-Performance is maintained.Worked closely with CargoJet, Swissport and RS and Associates to guarantee the efficient and timely handling of both Purolator and Canada Post product.Entered, audited and generated weekly hours payroll reports utilizing the TMW Time Management System.Load Planning qualified for Boeing 727 aircraft on Lufthansa Load Planning Software.Certified Dangerous Goods Acceptance Specialist.Purolator YVR Airside Vehicle Operators Permit (AVOP) trainer and examiner.Health & Safety Committee member.

As Promotions Director my main objective was to help draw in new members and connect the TLog club with the community. I also coordinated on campus events and promotions through social media.Helped to plan networking and information sessions.Organized transportation and secured funding for a tour of The Boeing Future of Flight Aviation Museum for 50 students.

Completed additional training to become Loader, Push-Back, Baggage, Ramp, and WCCO (Wheelchair Carry-off) Certified.Contributed to customer satisfaction through the respectful and timely handling of customers luggage.Increased safety of co-workers through following Standard Operating Procedures.

Increased On-Time-Performance through the use of time management skills.Enhanced customer and co-worker safety though use of situational awareness.Received five co-worker nominated "Team Spirit Awards"

Responsible for data collection of 67 European Airports and 17 European Airport Groups for the 2013 Airport Benchmarking Report, maintaining the ATRS website and promotion through different social media platforms.Utilized Microsoft Excel skills to help make the current database more user friendly.Utilized communication and cold calling skills to contact airports and collect information that was not publicly available.

Increased sales through suggestive and up-selling.Improved customer satisfaction through use of customer service skills.