Tom Richards Email & Phone Number

Continued software help desk support on a part-time basis.

Provided help desk support on a part-time basis to nationwide customers and the Reprographer Services Association (RSA) and their members by both phone and email. This has included technical writing development of help documentation, maintanance of help documentation libraries and version management, and development of presentations for training, product updates and trade show demonstrations.

Had responsibility for company operations, customer sales and marketing, and customer order support, of a small business engineering and integration firm that was servicing manufacturing and distribution markets.Sales and Marketing involved: the development of technical concepts and analysis; technical writing of proposal content, including system descriptions and operator interface schemes; pricing estimates for engineering, equipment, electrical installation; Terms and Conditions… Show more Had responsibility for company operations, customer sales and marketing, and customer order support, of a small business engineering and integration firm that was servicing manufacturing and distribution markets.Sales and Marketing involved: the development of technical concepts and analysis; technical writing of proposal content, including system descriptions and operator interface schemes; pricing estimates for engineering, equipment, electrical installation; Terms and Conditions review; marketing analysis and generation of brochures, flyers, graphics, presentations, and company website support.While maintaining support of Sales and Marketing requirements, also had company Administrative responsibilities, that included: Financial management of company operations, fiscal planning, banking, accounting and tax filing needs; Risk management for corporate and project requirements; Human Resource and benefit management; Procurement for order project and capital needs, including use-tax exemptions and delivery scheduling; Legal review for corporate and trademark requirements; Management of temporary and contract staffing as business operations dictated.As customer order and project requirements would dictate, have provided Project Management and customer order support that has included: providing customer point interface, project planning and reporting, scheduling, team management, and installation site supervision; Technical writing of project functional specifications and operator instructions; design and CAD generation of electrical device location layouts and diagrams. Show less

Held various management positions in Engineering Sales Support and Integration, Engineering Services, Controls and Software Systems, and served as project and machine controls engineer. Experience covered:The development of control system concepts, estimates, proposal content, management of systems simulation modeling, systems consulting and participation with major systems sales presentations.Management over multiple teams within the Engineering Service Department that… Show more Held various management positions in Engineering Sales Support and Integration, Engineering Services, Controls and Software Systems, and served as project and machine controls engineer. Experience covered:The development of control system concepts, estimates, proposal content, management of systems simulation modeling, systems consulting and participation with major systems sales presentations.Management over multiple teams within the Engineering Service Department that provided: ISO 9000 document administration for all engineering; AutoCAD Bills of Material integration with manufacturing system software; electronic publications for machine and conveyor products, and drawing control and reproduction.Engineering Management of departments for the design and programming of controls and computer systems for case and pallet conveyor major systems. Participated in process improvement teams and corporate engineering safety review committee.Project design engineering of control systems for machines, case and pallet conveyor systems, and field commissioning and operator and maintenance training. Show less

Stationed at Rickenbacker Air Force Base, Columbus, Ohio, with the Strategic Air Command's 301st Air Refueling Wing, as a radio technician and service coordinator for base telephone and data communications service providers.

Masters, Business Administration

Bachelor Of Science, Engineering Technology

Graduated Summa Cum Laude