Tom Sepper Email & Phone Number

West Hollywood, California, US

I am responsible for the strategic vision and direction of our customer-facing functions, including billing, customer experience, malware & abuse, migrations, and support. As the internal voice of the customer, I advocate on behalf of our customers and help ensure customer impact and experience is kept at the forefront of the decision-making process while.

West Hollywood, California, US

West Hollywood, California, US

Prosper, TX, US

Consultant for the following areas:* Web hosting, cloud services, and domain name industries* Remote team culture and management* Customer experience

Burlington, Ontario, CA

* Played a key role on the senior management team to drive the strategic direction of the business* Liaise across all departments to aid with cohesiveness and production* Oversee the Project Management function to ensure that projects are prioritized and timelines achieved* Implemented a new project management system for the development function to achieve.

• Liaise across all departments to aid with cohesiveness
• Organize and manage the legal, financial, and human resource functions
• Manage Partner relations and Client communications

US

• I was in charge of the day-to-day company operations with a focus on project management and high-level organizational functions. My versatile "jack of all trades" skill set allowed me to be involved in almost every.
• Liaise across all departments to aid with cohesiveness
• Develop key metrics, statistics, and other business analytics in order to provide a solid foundation for the business decision-making process
• Cultivate and maintain strong vendor and partner relationships for both existing relationships and business development opportunities
• Cultivate and maintain strong high value client relationships
• Manage the Customer Service, Support, Billing, and passive Sales operations from a high level strategic perspective

Lubbock, TX, US

Maintenance of LAN and WAN operability in a multi-platform environment using Cisco routers, firewalls, and switches; HP switches, and 3Com switches. Administration of 3Com NBX 100 VoIP telephone system. Deployment of internal Jabber server for employee inner-office communication. Co-administration/Co-development of FileMaker Pro database solution..

Manage all aspects of community forum/message board. Post announcements and outage reports to the community forum as necessary. Manage Knowledge Base containing FAQs, tutorials, and tips. Manage Resources site containing various links to webmaster resources. Manage IRC Chat Room and associated bot scripts. Provide technical support for the above-listed.