Both hotels are located in central Budapest, and are offering a five-star service in a four-star boutique properties, including F&B operations and leisure facilities.Fully responsible of the entire operation of both properties, with the aim to ensure hotel profitability and maximise guest satisfaction. Other responsibilities include (but not limited to):- Manage effective and successful sales, pricing, distributions and yielding strategies to achieve and enhance profitability.- Providing, driving & inspiring exceptional guest service and interactions- Strategic business planning, finance & budgeting- Ensuring quality control & facility management is monitored and maintained to our high standards- Government relations and regulatory management within the hotels- Marketing strategy creation and implementation- HR management, team engagement & development- Compile and present monthly business analysis reporting for our owners, focusing on performance, market position and opportunities for growth.Also introduced brand values into the hotels and culture, focusing on exceeding the expectations of our guests and colleagues, celebrating diversity and showcasing our wonderful city.

Reporting directly to the owner, Director of Hotel Operations - Dhiafatina Hotels, the Hotel Manager leads, monitors and overlooks the day-to-day operation to ensure hotel profitability and guest satisfaction are in line with the company expectations for the entire operation. Oryx Airport Hotel at Hamad International Airport (HIA) offers five-star amenities to help you relax and recharge between flights in Doha. With 100 guest rooms and suites and Vitality Wellbeing & Fitness Centre.Key Responsibilities include (but not limited to);- Manage and oversee the daily operations in order to fulfil the hotel and spa’s defined business plan whilst driving positive customer experience. - Manage effective and successful sales, pricing, distributions and yielding strategies- Ensuring rooms presentation and quality are maintained to a premium standard.- Verify all internal audit reports on daily basis ensuring that internal policies are implemented, controlled and recorded to support external audit.- Actively participate in the development of all key managerial positions and manage effectively labour turnover, recruitment & employee development.- Maintain close relationship with authorities, stakeholders and wider Doha hotel network groups.- Develop new marketing activities in synergy with Qatar Airways- Compile and present monthly business analysis reporting, focusing on performance and opportunities for growth.Volunteer Qatar Airways Special Assistance Team (SAT) member

Rooms Division Manager with Mercure Sydney, a 517 room flagship property in the heart of Sydney, Responsible for leading and overseeing the operational aspects of the Hotel, including business planning, strategy formulation & implementation, team development, continuous improvement methods and guest service enhancements, whilst ensuring we are meeting key KPI’s in both customer & member satisfaction and financial contribution.Key wins during my time at Mercure Sydney* Employee Satisfaction Survey - Rooms: 18% employee satisfaction increase YOY 17/18* Hotel Reputation Promoter Score (Guest Satisfaction): 2.05% increase YOY 17/18, & 1.55% above '18 Target* Midscale Hotel of the Year - 2018 TAA NSW Awards for Excellence* Best Loyalty Performance - 2018 AccorHotels Asia Pacific Awards

The Groups & VIP Manager is responsible for the overseeing the management of all Group market room nights and revenue across Crown Hotels, in Melbourne and Perth. The position is accountable for the smooth operation of the Group booking process from contracting, arrival, in house, departure logistics and finalisation of accounts. The major areas that this role also encompasses (but is not limited to) are, upselling, yield reporting, attrition management as well as retention of business.I also ensure that service is delivered in a proactive manner to the clients/guests and provide support to the Group Director of Hotel Sales, Group Reservations Supervisors and Group Coordinators.

As Front Office Manager, I was responsible for the overall operation of the Front Office Team within Crown Towers, comprising of the Front Desk and Hotel Duty Managers. This role will encompass the formulation and implementation of work instructions and standards, customer service strategies, the management and development of team members and liaison with Executive Management to ensure that the respective hotel’s short and long term goals are met with respect to the Front Office.During my time in the role, I was responsible for meeting monthly customer satisfaction targets, effective cost management, team development and engagement; I was also responsible for the implementation of the Forbes Five Star Travel Guide standards at Crown Towers which eventually lead to achieving the coveted Forbes Five Star Rating.