Tom Stoddard Email & Phone Number

Responsible for managing and supporting the implementation of enterprise clients on to the Yellow Canary Platform

Sydney, New South Wales, Australia

Responsible for leading a dynamic support team - Inhouse, Outsourced & Offshore. Responsible for the operating cadence of the end to end assisted customer experience, partner management and driving seamless services and support delivery.

Sydney, Australia

Responsible for leading and managing the Inhouse Sydney CX Labs team. Responsible for the service delivery experience through phone, email, and chat channels, while supporting social channels and the self-help community centre.

Sydney, Australia

Liaise with supportability and technicians to improve the product. Identify real time customer painpoints and work with product to make improvements. Collaborate with senior leadership and sales on large customer escalations. Handle challenging customer escalations for the team. Mentor and train customer success reps on calls and cases. Help to facilitate and lead team meetings. Help to manage QB billing platform. Run reports and analysis for the team, onboard… Show more Liaise with supportability and technicians to improve the product. Identify real time customer painpoints and work with product to make improvements. Collaborate with senior leadership and sales on large customer escalations. Handle challenging customer escalations for the team. Mentor and train customer success reps on calls and cases. Help to facilitate and lead team meetings. Help to manage QB billing platform. Run reports and analysis for the team, onboard new tools to help support the productivity of the team. Focus on hiring and team development. Onboard new employees to the customer success team. Show less

Sydney, Australia

Apply defined practices, procedures and company policies to triage, troubleshoot and resolve known issues through support channels. Working on special projects to benefit our customers and the team. Identify, communicate and participate in process and product improvements.Perform product demos and training sessions on Quickbooks Online road events.

Sydney, Australia

Help small businesses and accountants succeed by solving problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others.Learn and utilise specific software tools and problem-solving strategies to solve for customer issues and continuously improve our processes.Create online help content (articles, community posts, etc.) to document previously unknown solutions and help a large group of customers.

Sydney, Australia

• Manage end of month client billing reports• Analysis of quarterly and monthly finance reports• Create weekly expense reconciliation reports• Administration of company credit cards and bank reconciliation reports• Assist with monthly financial statements• Manage company’s office expenses• 2012 employee of the year

Melbourne, Australia

• Managed finances for production’s talent• Assisted with the maintenance of company’s bank reconciliations• Assisted with end of month financial reports• Assisted with end of month client billing reports• Administration of company credit cards• Assisted with analysis of monthly finance reports

Skillman, Nj

I worked with various members of marketing, accounting, and finance groups within this global consulting firm. Key Responsibilities• Used Google Analytics to analyze the company’s online marketing efforts in conjunction with refining their client development strategy • Assisted with end of month financial reports • Assisted with monthly Accounts Payable & Accounts Receivable invoices

• Overlooked the daily business activity of Deloitte associates at a pharmaceutical client site• Worked with Deloitte partners and managers in an effort to better understand the audit industry

Ba, Accounting, Economics

Activities and Societies: Bucknell Business Leaders, Accounting Club, Phi Kappa Psi, Ski Club, Intramural Sports

Global Studies, Biology, Anthropology, Philosophy, Art

Activities and Societies: Semester at Sea semester abroad spring 2010 Engaged in a shipboard study abroad program that facilitated travel.

Education record