Tom Thomas Email & Phone Number

Boca Raton, Florida, United States

Speed and Ease | Authentic Experience | Solutions Driven | Loyal Partners

· Veteran of Fannie Mae's elite national Valuation Field Team, promoted with top behavioral ratings.· Improved strategic third-party vendor quality and execution by directly managing a multi-state panel to align with company service engagement letters and best practices.· SME role in strategic vendor scorecard compilation and synthesis of vendor feedback for reporting, training, and process improvement. · Vendor Management SME role to assist in implementation and administration of governance functions including onboarding, remediation record keeping, and offboarding for non-conformance.· Considerable SME experience in continually and independently analyzing product deliverables, proactively seeking trends for areas of improvement, and recommending solutions to management. · Reduced operational, reputational, and financial risk by ensuring that vendor performance standards met company and industry guidelines, mitigating further risk by seeking opportunities to develop and optimize work processes. · Ensured regulatory audit compliance by collaborating with departmental teams to comprehensively review, edit, update, or retire Standard of Work documents. · Supported an industry leading valuation platform by providing detailed analysis of external vendor appraisal, property inspection, and repair scope report documents sourced nationwide.· Cross-functionally operated as team SME with internal stakeholders invested in additional enterprise objectives including insurance risk, process modernization and Artificial Intelligence, and work visibility. · Identified, maintained, analyzed, and reported monthly KPI metrics to senior management and other company stakeholders to align decisioning with the current external performance environment.

Florida, Colorado, Michigan

CEO (Chief Executive Officer)• Strategic decisioning, client development, retention, build and maintain collaborative relationships. COO (Chief Operating Officer)• Ensuredt 100% customer satisfaction end to end seamless performance of all business aspects. Reviewed strategic vendors and identified issues to mitigate risks.CFO (Chief Financial Officer)• Cross-functional business planning, budgeting, forecasting and performance analysis to drive achievement of company milestones in alignment with set standards and target dates.

Bachelor'S Degree, Business Administration

Gbci Ce Hours, Green Buildings, Principles And Concepts

Gbci Ce Hours, Appraising Green Residential Buildings, Case Studies