Thomas Vitolo Email & Phone Number

Montreal, Quebec, Canada

Lancaster, Pennsylvania; New York, NY

• Managed relationships with key partners in support of the Company’s strategic goals and objectives
• Oversaw the managed service department of ~50 employees and 400+ clients, as well as the SAAS customer support department of ~8 employees who directly support thousands of free and paid SAAS users
• Responsible for reviewing, countersigning, and executing all client contracts/ agreements
• Identified new sales opportunities and provided insights into client strategies and goals

Greater New York City Area

• Led expansion with the opening of a new office in a new state
• Worked directly with state boards to determine best possible incentives for relocation
• Responsible for overseeing the entire moving process, from construction of the new office build-out to the hiring processfor over 80 new jobs created

• Developed lead generation processes that lead to 25%+ revenue growth year over year
• Tested and experimented with messaging to potential new customers, increasing conversion rate by 80% in under a year

• Directly managed department of 6 people to a 97% customer satisfaction rate
• Implemented new software and services such as website live chat and customer satisfaction surveys to streamline and improve overall efficacy

• Promptly handled 50-100 daily customer inquiries while ensuring all users of the software product are met with the best possible experience
• Maintained up-to-date customer records in our CRM while interacting with customers across social media, email and phone

Walkway Over The Hudson State Historic Park

- Performed various maintenance tasks overseeing a small team- Lead tours to educate and entertain patrons

Communication And Media Studies

Associate Of Arts And Sciences - Aas, Communication And Media Studies