Tom Wiles Email and Phone Number

UX/UI designer for registration, onboarding, account, and profile for the Toyota/Lexus companion app.

A UX design and visual storytelling role within Auckland Transport’s Customer Experience Design team, a team rooted in Human-Centered Design and Design Thinking.UX Design• Working with the team to develop and visualise their design strategy• Research, interview and workshop synthesis• Persona creation• Journey mapping• Prototyping• User testing• Creating materials and communications to support organisational HCD and Agile capability uplift.Visual Storytelling• Videography: End-to-end creation of videos for both internal and external use. Elevating the voice of customer and promoting customer centricity• Photography: Capturing events and workshops• Motion Graphics: Creation of short motion graphics for the design studio and to explain new app features• Presentations: Working with teams and people across AT to elevate presentations and prepare for external delivery• Concept visualisation: Working with teams and people across AT to convert complex ideas into visual and tangible concepts.Live Events• Soley responsibility for the implementation of org-wide live events. Working with the CEO and internal communications team to develop and deliver a platform for senior executives to communicate with the organisation (2000 people) via live stream.• Owner of weekly All Hands presentations. Increased audience numbers from around 50 per week to consistently 350-400 per week. Scheduling and helping presenters from across the organisation to build and share customer centric stories.

CX Communications Co-ordinator, working within Auckland Transport's Customer Experience Design Team.• Developing communications strategy for the team and wider division• End-to-end creation of videos for both internal and external use• Developing weekly All Hands format and production• Creation of graphic outputs to support the work of CX designers in the team, including presentations, design frameworks, personas, blueprints, journey maps and prototypes.

Freelance graphic design and marketing projects for a varied client base. Working alongside clients to create a number of outputs including logos, brand strategy, branding and promotional materials.

Videographer: Continuously creating content and edits for guests and crew. This role included:• Creation of personalised video edits and photos for social media and souvenirs• Drone Piloting• Editing with Adobe Premiere Pro• Close connection with high profile guestsBosun: Responsible for managing a team of three deckhands to keep the boat to a high standard. Often working over 100-hour weeks, it was crucial to ensure that the guests remained entertained and comfortable at all times.Singapore • Maldives • Suez canal • Turkey • Greece • Croatia • Italy • Monaco

A leadership role managing a team of Deckhands. Responsibilities included maintaining the exterior of the yacht to an exceptional standard and keeping high profile guests comfortable and entertained at all times. Barcelona • Turkey • Greece • Croatia • Italy • Mallorca • Malta • Atlantic Ocean crossing • The Bahamas • New York • Boston • Miami

Deckhand and watersports instructor on this 50m motor yacht. I entered the yachting industry with a Yachtmaster Offshore (sail) license.