Tom Ling Email and Phone Number

I'm an experienced architect of AI systems, including H100/H200/MI300X GPU solutions. I have a proven track record of success in designing and implementing complex AI systems.

• Develop high-level system specifications. Developing system documentation. Advise on user procedures. Assist in the preparation of test plan. Coordinate system tests.• Maintaining and making quality improvements constantly for customer’s needs.• Working with fortune 500 companies on system builds for their environment.• Provide project management leadership on complex, multi-functional projects, and handle more than one significant project at a time• Delivering projects accordingly to scheduled or before projected timeline.• Escalating critical issues, changes, issues to management to prevent delays for delivery and promised dates. • Work to resolve business issues and implement solutions in areas that include organizational effectiveness, strategic planning, or process improvement• Collaboration with engineering to prioritize and resolving bugs and escalated issues• System testing and support for internal groups with testing environments.• Certifying and testing Storage Space Direct(S2D) with Supermicro systems.• Maintaining Windows images for customers to download from our FTP.• Creating OEM bootable DVD's for customer backup.• CScripting and testing automated OEM Windows installation with customer application• First line of support on Microsoft Windows support.• Point of contact for Microsoft engineers.

• Develop and implement equipment installation, upgrade, and removal processes• Replacement of NetApp equipment concurrently and non-concurrently• Primary support for mid range and small systems in Milpitas, CA• Escalations point for customers • Primary IBM support for AT&T Disaster Recovery site• Escalation and customer support contact during off-shift hours• Installation and maintenance of large system storage, backup tape libraries, large main frames, blades, and Cisco Switches• Escalation point for diagnostics and repairs of customer systems• Desktop and laptop diagnostics and repair

• TCP/IP Configuration and network troubleshooting• Blackberry server setup and troubleshooting• Managed MyReCafe program and served as an escalation point• Desktop and laptop diagnostics and repair• Configuring accounts through Active Directory